- Alinea, Maria L
Your rep Payam Pegah is always the best service representative. He is an asset to your company. Very polite and courteous in every way. He is always on top of my service needs with my car.
"I have yet to find a better service center. "
My last 3 cars have been by Benz. In all those years I have had Fletcher Jones Fremont do my services and I have been very happy each and every time. There was 1 tine I had to get a service done at another dealer in San Jose and I was very dissatisfied. I really saw a difference in customer service. I will always use Fletcher Jones Fremont.
"Great customer service!"
- Elisea Bejasa
I bought my first mbenz with Tom and had a very smooth transaction. He made it very easy ~ from the test drive through the final closing. Great job Tom!
Other Employees Tagged:
"Misleading Lease Information"
I leased a new vehicle from Fletcher Jones in February. Overall the staff at the dealership was very nice as you would expect from any dealership. I worked with Tom in leasing my Mercedes. While Tom was helpfully intitially, he was not very forward with disclosing the leasing term. Since it was my first time leasing, they defintely took advantage of that and not answering my question honestly when asked. I asked about the money factor (MF) in the lease and was told that it is not negotiable. This was repeated more than once. It is in fact negotiable like the interest rate when purchase instead of leasing. I went back the next day to point out that I was given false information regarding my lease. With my excellent credit score, I would have qualify for some of the best rate. Sang said he will help me reduce the MF by a little bit as a "courtesy" and being committed to excellent customer service. Obviously, the first step in providing excellent customer service is to not give out false information. I enjoyed the car but the experience at this dealership left a sour taste.
Other Employees Tagged:
"A pleasant experience!"
We are very lucky to choose Fremont Mercedes and have Tom as our sale representative. He is very friendly and considerable! Thank you Tom for helping us get good deal on the new car and the trade in price. We also want to thank all the staff in dealership for the good service!
"A Great Experience! A Great Value! "
Tom Hamid was absolutely the best. He spent a lot of time with us showing us the car and also helped us a lot during the whole process. His friendly and ever smiling nature is a blessing to this place. He ensured that we had the best experience and was sincere in pointing out the different options we had and treated us like Family. I literally walked out with the GL450 4 hours back. I am writing this review to thank all the people who helped us get our first MB! Thank you so much for welcoming us to this awesome family! - Jerrin & Manu
Tom Hamid is very professional and knowledgeable sales person. He takes his time to listen and address all the questions and concerns a buyer has. I would recommend him to others. Great Job Tom. He even called me 2 days later to find out how my new Mercedes is running and if I have any concern.
"this is the dealership to go"
We went to a few dealersihps but didn't get the highest quality service & experience as like this one. Tom Hamid was the Sales that assisted us & we're very satisified with the exceptional services from him. Save your time as he (& this dealership) will work on your buying need.
"The Third Dealership was the Charm "
Tom Hamid, the sales person, was very patient and explained clearly the difference between the luxury and sport model in the Mercedes E-350. He spent extra time going over the telephone, navigation and other systems of the car after we decided to purchase it.
Ajmal Faroqi, the finance director, was extremely respectful and quick to complete the paper work necessary for the transaction.
I only wish my wife and I had gone to the Fletcher Jones Motorcars dealership first and avoided the other two dealerships we visited on December 21, 2014.
My only regret is that Mr. Sang So, who we had an appointment with at 2:00 PM, did not personally meet us first before he asked Tom Hamid to assist us.
"Excellent Service with Great Attention to Detail"
I had a fantastic experience purchasing my car from Fletcher Jones in Fremont. From the time that I was greeted by a smiling Tom Hamid at the entrance to being handed keys to my new car (with the Mercedes Benz keychain), the experience was excellent. Tom patiently explained the pros and cons of various models. He offered to let me 'borrow' the car for a couple of hours to get a feel for the car and to talk it over with my wife ("smart soft selling"). Once I made the decision to purchase the car, he made sure that the car was cleaned, detailed and had all blemishes removed. Finally at the time of delivery, he excitedly explained all the features of the car. I have bought luxury cars before and have never been treated this well. I almost felt like a royal.
PS Thanks also to the professionalism of all the staff including Mr. Ajmal Sardar in the Finance Dept.
PPS I love my C250!!