Tom Hamme | Page 15

Excellent Great service tom was great help me over and beyond his excellence He had a car ready we were out in decent time with our price that is lowest availab Great service tom was great help me over and beyond his excellence He had a car ready we were out in decent time with our price that is lowest available More

by bhavinshah8006 Verified Customer Verified Customer

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Horrible Experience I live about 45-60 minutes away from this dealer - I am military so a lot of my time is taken up during the work day and at night, I am usually trying I live about 45-60 minutes away from this dealer - I am military so a lot of my time is taken up during the work day and at night, I am usually trying to max time with my newborn son and wife. I put in a truecar inquiry with USAA for a Hyundai Santa Fe Sport and got linked with this dealership in that process. At first, Tom and Andre were very polite and professional because they really wanted me to come into their dealership (kinda pushy about it) - they left me a ton of voicemails that turned me off in the beginning, so right there I got a red flag. The second flag was the fact that they disregarded me as a customer with time constraints. I had a trade in and I wanted to lease; I primarily tried to communicate with them via email since I had limited time and was not in a rush to buy - apparently this is frowned upon at this dealership because they were very put off by my method of communication. Additionaly, I asked on many occassions for some potential numbers on what a deal could look like based on the parameters of my trade (which I sent every detail they asked for) and the car I wanted to lease. I guess they did not like that and continually urged me to come in so they could give me the numbers in person. I told them I didn't want to waste mine or their time if the numbers were not in my price range. At this point, they were getting very impatient with me and their emails became less and less professional. I decided to call Tom when I got the chance and he was very dry with me, he eventually gave in and sent me numbers and as I suspected, they were way outside my budget without even looking at my trade. At that point I told him I'd have to pass and we would part ways from there. Well, after talking to my wife, we decided the smaller Tucson would have to do so I contacted them again - this time, I was met with no professionalism and I felt very disrespected by Andre and Tom. I asked for numbers yet again to see if it was a possibility and the emails I received were sarcastic and disrespectful with zero regard for me, the customer. I explained to them mulitple times that I am getting ready to deploy and have very limited time - if I was not serious about making a deal with them, I wouldn't have kept communicating with them. This dealership is very arrogant, both Tom and Andre reminded me on many occassions that they are the best Hyundai dealership in Maryland and they pretty much made it seem like my business didn't matter because their organization is so great and there were many other people out there who would run to their dealership to make a deal. Safe to say, I'll never go to a Heritage dealership, this was a horrible experience. More

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Good price and no hassle negotiation Mr. Hamme is an excellent sales person. I am relocating from different state and their were lots of confusion regarding registration and applicable di Mr. Hamme is an excellent sales person. I am relocating from different state and their were lots of confusion regarding registration and applicable discounts. Tom showed his skill to get all the paperwork and discounts done as per our need. Only reason I could not give 5 star is because of bitter experience I had with their financial advisor. More

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Great Service the sales person was great and informative. He went the extra mile to help meet my financial needs. I will definitely return to this dealership. This the sales person was great and informative. He went the extra mile to help meet my financial needs. I will definitely return to this dealership. This is actually my second purchase from this dealership and highly recommend it. More

by jasondurham75 Verified Customer Verified Customer

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Happy I am extremely happy with my new car and costumer service from Heritage. I look forward to going back for service and will be recommending them to ot I am extremely happy with my new car and costumer service from Heritage. I look forward to going back for service and will be recommending them to others. More

by jmcgu604 Verified Customer Verified Customer

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Great dealer to buy from I love this dealership this is a second vehicle that I bought from them they were very friendly and knowledgeable and this was the quickest I ever bou I love this dealership this is a second vehicle that I bought from them they were very friendly and knowledgeable and this was the quickest I ever bought a vehicle in my life from any dealership More

by rayhwilliams42 Verified Customer Verified Customer

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Satisfied This is my second experience with Heritage. I was treated with professionalism and kindness each time. I appreciated that they answered all my questi This is my second experience with Heritage. I was treated with professionalism and kindness each time. I appreciated that they answered all my questions and concerns both in sales and finance. More

by c.s.kim8147 Verified Customer Verified Customer

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All is well Tom Hamme was great. This is the second time I have dealt with Tom. He made the purchase decision easy. I traded my 2011 Sonata which had 131,000 mile Tom Hamme was great. This is the second time I have dealt with Tom. He made the purchase decision easy. I traded my 2011 Sonata which had 131,000 mile on it and was starting to have high cost maintenance issues. I have piece of mind with my new Sonata. Thanks. Joe More

by jwyda1 Verified Customer Verified Customer

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Best Price on a new Santa Fe Sport Tom Hamme was a great salesman to deal with, nothing shady just exactly what he said he could deliver. Great experience overall and I will be coming Tom Hamme was a great salesman to deal with, nothing shady just exactly what he said he could deliver. Great experience overall and I will be coming back for another vehicle in the next year or so. More

by Darthvader583 Verified Customer Verified Customer

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New Accent I traded in a Hyundai accent. Which I had for 13 years and had been pleased with the performance of my accent which why I bought another one. I traded in a Hyundai accent. Which I had for 13 years and had been pleased with the performance of my accent which why I bought another one. More

by elinormiller Verified Customer Verified Customer

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