Tom Herwehe | Page 6

Easy, Respectful, Accommodating, Great Report, Great Value. This was our third vehicle purchase from this dealership, and we were fortunate enough to work with some of the same people each time. We got a great This was our third vehicle purchase from this dealership, and we were fortunate enough to work with some of the same people each time. We got a great deal on the new vehicle, everyone we worked with were awesome (Gabe, Mike Perez, Nicole, Tom, Charlie and Jose), and we were able to do everything over the phone. It helped that my wife and I had previously test driven our model of choice prior to Covid19. I visited the dealership once (wearing my mask and social distancing) to look at two vehicles we had picked out online. With that we made our choice. Mike delivered the new vehicle along with paperwork to sign, and when that was concluded he drove away with our old vehicle. Jose familiarized us with the new vehicle over the phone as well. Finally, with factory and dealer incentives, and some flexibility, we were able to upgrade to a more desirable model. Thanks everyone! More

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recent GLB purchase during tough times, they stayed the course and helped people out with different methods of sales. They were very friendly , flexible and cooperative w during tough times, they stayed the course and helped people out with different methods of sales. They were very friendly , flexible and cooperative with my needs More

by VM Verified Customer Verified Customer

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Ronnie was wonderful to work with, he was able to answer all my questions and got me the car I was looking for. He even dropped off a loner at home when my new car needed Paint protection installed. all my questions and got me the car I was looking for. He even dropped off a loner at home when my new car needed Paint protection installed. More

by YRKHAN Verified Customer Verified Customer

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It was nice and clean and all the staff were very friendly. Everything was in good shape and everything was very neat. All in all it was nice. friendly. Everything was in good shape and everything was very neat. All in all it was nice. More

by SARAHVIOLIN12 Verified Customer Verified Customer

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Excellent job! Was kept well informed of the status and progress throughout the service event. Service performed was thorough and convenient. Would recommend to others. progress throughout the service event. Service performed was thorough and convenient. Would recommend to others. More

by SPM Verified Customer Verified Customer

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Great Experience Bought a GLC300 earlier this week and the whole process was just great. I have bought vehicles here before and had the same experience. Nina was a fi Bought a GLC300 earlier this week and the whole process was just great. I have bought vehicles here before and had the same experience. Nina was a fine salesperson and worked well with Tom, sales manager, and Jose the technical consultant. More

by JRESCHKE Verified Customer Verified Customer

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MB GLS 450 Overall a good experience, nice selection of CPO's vehicles. Accommodated my request to swap wheels, which was much appreciated. Bit of a drive com Overall a good experience, nice selection of CPO's vehicles. Accommodated my request to swap wheels, which was much appreciated. Bit of a drive coming from WI. Kevin More

by kkaine Verified Customer Verified Customer

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Very helpful. Kodus to Payton Winslow who is very patient in showing me the car, coming in in his day off. Nice and clean facility in showing me the car, coming in in his day off. Nice and clean facility More

by NATINDIM Verified Customer Verified Customer

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Thanks for working out the deal and taking care of the serves. I look forward to continuing getting service with the team over the next few years. Paul worked hard to make the deal happen. serves. I look forward to continuing getting service with the team over the next few years. Paul worked hard to make the deal happen. More

by ANDREW Verified Customer Verified Customer

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"Customer satisfaction is their priority" Payton took his time to make sure that which ever Mercedes model we were interesting in, ultimately the choice would fit our needs, as well as our bud Payton took his time to make sure that which ever Mercedes model we were interesting in, ultimately the choice would fit our needs, as well as our budget. When the final choice was made we felt that the price we landed for our E450 coupe was more attractive than anticipated! Charlie in finance took his time to make sure we clearly understood all the financing options available to us, so we could make an informed decision. And last but not least Jose in the product delivery department sat with us explaining all the operating features of the vehicle. He was very thorough, patient, and knowledgeable. MB of Hoffman Estates worked hard to earn our business. We will be recommending them to our friends and definitely will us them for our vehicle needs in the future. More

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