Tom Jardell

Genuinely the worst customer service experience I've ever had. I had a factory recall on my airbags. I had to leave my truck there while I went to work. Whenever I picked it up, there were cracks on my winds had. I had a factory recall on my airbags. I had to leave my truck there while I went to work. Whenever I picked it up, there were cracks on my windshield. I had a preexisting crack that was small enough that I still passed inspection. When I picked my truck up, this crack spread across the entire windshield. There were new cracks above my airbag compartment on my dash too. When I called in to discuss this, Phillip didn't want to help me from the beginning. He was rude, didn't hear me out about my experience and even hung up me. I called back to further the discussion and see if there was a way we could work this out. He continued to be rude and acted as if I was not worth his time and even belittled me because this was my first time using hamptons service department. Phillip said things to try to secure deniability on his end: "weather can cause cracks to spread"... ok, then where did these new cracks come from? "You can't prove that we caused these damages" so cracks appearing on my windshield after you worked on it isn't proof?... and lastly, my favorite "the airbags are nowhere near your windshield"... my airbags that are in my dashboard, physically touching my windshield are "nowhere near" eachother according to Phillip.. He finally asked what I thought would be a good resolution and then shut me down because they don't do glass work after he already said they worked closely with a glass company. If I would've known this is the service level to be expected from Hampton Toyota, I'd have never purchased my wife's Avalon from them. You'd be better off buying a vehicle from Craigslist. At least they wouldn't belittle you over your business history eith them. More

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My experience with Chai was truly good. First I came to buy a Tacoma and didn't do it. I hadn't an correct idea of what I want. But Chai still helpful during all the time I spent there this First I came to buy a Tacoma and didn't do it. I hadn't an correct idea of what I want. But Chai still helpful during all the time I spent there this day. So, after visiting many dealers, when I did my full idea on what I need, I directly came see Chai. And it was a good decision. He helped me so much during all the process. THANKS so much guy for being there for me. More

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Not satisfied with sales service or management. I feel we just got the royal shaft . Now they wont even return our calls . Never again . The Girouards feom Dt. Martinville I feel we just got the royal shaft . Now they wont even return our calls . Never again . The Girouards feom Dt. Martinville More

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Service suck. Brought my Tundra in for an A/C controller issue and Service Manager Tom, botched the diagnosis. My advise is to stay away! Brought my Tundra in for an A/C controller issue and Service Manager Tom, botched the diagnosis. My advise is to stay away! More

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I am very satisfied with this dealership. Miss Jami an Dallas were very efficient an professional. Customer service is great, on a 1 to 10 Hampton is a 10. Miss Jami an Dallas were very efficient an professional. Customer service is great, on a 1 to 10 Hampton is a 10. More

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They will get you in the vehicle you want. They were very helpful. The lady that help me was awesome, very patient and did everything to get me in the car I wanted. Thanks again They were very helpful. The lady that help me was awesome, very patient and did everything to get me in the car I wanted. Thanks again More

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Brought in my 2022 Toyota Highlander for 5k schedule. Good service and appreciate them let us in on a road trip from Maryland. Good coffee and cookies while waiting. Good service and appreciate them let us in on a road trip from Maryland. Good coffee and cookies while waiting. More

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Sonia did a great job. The set up on the desk was easy to read, especially when you are older adults, like we are. Answered all questions effectively. You’ll seem to hav The set up on the desk was easy to read, especially when you are older adults, like we are. Answered all questions effectively. You’ll seem to have a good working team from sales to final deal. I’ve been with Toyota for many years and will continue to trust them. More

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It was a great experience. There is very good customer service there. Friendly staff there. There is very good customer service there. Friendly staff there. More

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I have a problem with thee weatherstripping on my 2019 Tundra (Windshield and driver's side doors). I made an appointment and brought my vehicle in to have the issues repaired. The maintenance representat Tundra (Windshield and driver's side doors). I made an appointment and brought my vehicle in to have the issues repaired. The maintenance representative (Brent - a ZZ TOP wannaB) was not helpful. I believe this to be a manufacturers defect. He argued with me that it wasn't . I asked to speak with the maintenance manager and Brent asked me why. I told him to please get the maintenance manager (Tom Jardell) so I could relay my concerns. I bought this vehicle December 2018 and the weatherstripping is already deteriorating. It turns out that Toyota uses two-sided tape about the size of a nickel to hold the corners of the door weatherstripping. The weatherstripping on the upper windshield is just inserted and not attached with anything. Tom and Brent indicated I needed to pay in excess of $2,000 completely change the weatherstripping. SSHOCKED AND DISAPPOINTED to say the least. $2000 for two-sided tape!!!. My wife needs a new vehicle. She wants something similar to her GMC Yukon. I was thinking of a Sequoia. I am not thinking about that anymore. If Hampton can't fix this I will be sending pictures and a formal complaint to Toyota, Plano, TX. More

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