Tom Jardell | Page 2

Brought in my 2022 Toyota Highlander for 5k schedule. Good service and appreciate them let us in on a road trip from Maryland. Good coffee and cookies while waiting. Good service and appreciate them let us in on a road trip from Maryland. Good coffee and cookies while waiting. More

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Sonia did a great job. The set up on the desk was easy to read, especially when you are older adults, like we are. Answered all questions effectively. You’ll seem to hav The set up on the desk was easy to read, especially when you are older adults, like we are. Answered all questions effectively. You’ll seem to have a good working team from sales to final deal. I’ve been with Toyota for many years and will continue to trust them. More

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It was a great experience. There is very good customer service there. Friendly staff there. There is very good customer service there. Friendly staff there. More

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I have a problem with thee weatherstripping on my 2019 Tundra (Windshield and driver's side doors). I made an appointment and brought my vehicle in to have the issues repaired. The maintenance representat Tundra (Windshield and driver's side doors). I made an appointment and brought my vehicle in to have the issues repaired. The maintenance representative (Brent - a ZZ TOP wannaB) was not helpful. I believe this to be a manufacturers defect. He argued with me that it wasn't . I asked to speak with the maintenance manager and Brent asked me why. I told him to please get the maintenance manager (Tom Jardell) so I could relay my concerns. I bought this vehicle December 2018 and the weatherstripping is already deteriorating. It turns out that Toyota uses two-sided tape about the size of a nickel to hold the corners of the door weatherstripping. The weatherstripping on the upper windshield is just inserted and not attached with anything. Tom and Brent indicated I needed to pay in excess of $2,000 completely change the weatherstripping. SSHOCKED AND DISAPPOINTED to say the least. $2000 for two-sided tape!!!. My wife needs a new vehicle. She wants something similar to her GMC Yukon. I was thinking of a Sequoia. I am not thinking about that anymore. If Hampton can't fix this I will be sending pictures and a formal complaint to Toyota, Plano, TX. More

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On June 30, 2022, I purchased a vehicle from Hampton Toyota. When I initially contacted Hampton about purchasing a vehicle, they were very responsive. Blake Hebert, the salesman, was professional and fr Toyota. When I initially contacted Hampton about purchasing a vehicle, they were very responsive. Blake Hebert, the salesman, was professional and friendly. After they got my signature on the paperwork, they refused to talk to me or return my calls when I had questions and needed help. Blake being a salesman unfortunately cannot help with the issues I am having. When I ask to speak to a manager, they say they do not have one. After having my car for two weeks, I got caught in a rainstorm and rain started pouring into the car from the windshield. When speaking to someone in the service department about it, I simply got this response “Well you bought a used car”. They make you sign all this paperwork that protects them, but what protects me from issues like this that they do not disclose to you when purchasing the vehicle. I do not believe that with all the rain we were getting while this car sat on their lot that they did not notice wet carpet and the mat filling up with water because this is what I experienced that first day I got caught in the rain. I cannot believe that Hampton Toyota would treat a customer, who just spent thousands of dollars at their business, like this. Now I cannot take my car out in the rain which we have been getting a lot of lately. Just imagine being at work and having to find an awning to move your car under or having to leave work early because the inside of your car is getting wet or your husband having to come swap out the car for the truck. It has been very frustrating and on top of that no one at Hampton will talk to us about this. I believe they changed the windshield because our salesman commented that they will change windshields when there is a crack in them. The windshield looks brand new. The Carfax did not show that the previous owners changed the windshield, but I know it was changed from talking to someone at Louisiana Auto Collision who told us that it is not a factory windshield. Hampton Toyota does not care about their customers once they get your signature. They just want your money. Don’t try to go over there to handle an issue either because they will call the police on you. This happened to us after only being there about five minutes and trying to resolve an issue with them that stemmed again from them refusing to talk to us over the phone. Voices were raised on both sides, so we asked to speak in a private room, but they refused to even talk about the issues. All I want is for Hampton Toyota to fix the issue with the windshield that was not done right by them to begin with or pay to have it fixed. More

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The most professional group of people I have ever had the pleasure to get sales and service from. The Perfect level of communications from everyone in their service department! pleasure to get sales and service from. The Perfect level of communications from everyone in their service department! More

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he's a great guy! fair, kind, reserved, humble, generous, not scared to get out of the office and get his hands dirty, not your average jerk manager. he's a great guy! fair, kind, reserved, humble, generous, not scared to get out of the office and get his hands dirty, not your average jerk manager. he's a great guy! More

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Shopping experience We were on the lot looking at trucks and Heather came toward us and asked if she could help (it was her day off) and she spent entire day with us an We were on the lot looking at trucks and Heather came toward us and asked if she could help (it was her day off) and she spent entire day with us answering all questions, taking us for a drive, everything was perfect so we bought the truck. And she offered to deliver the truck because my wife doesn't drive at night, which she happily did the next day again on her own time.. she is friendly, professional and has a great sense of humor. We enjoyed our shopping experience. More

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Highlander Purchase On August 20 ,2018 I purchased a new Highlander from Hampton. I had contact with Van Vickery via internet who referred me to Shannon RAY whose knowl On August 20 ,2018 I purchased a new Highlander from Hampton. I had contact with Van Vickery via internet who referred me to Shannon RAY whose knowledge and courtesy was most appreciated. I want to thank both men for a job well done. This is my second purchase from Hampton as I bought a new Highlander on August 29, 2006 and have been with Hampton going for service since... James & Tonia Bertrand More

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It was horrible!! I will never go back I brought my truck in for noise under the hood and a rattle in the dash not sure if it is fixed because I never took it off the l I will never go back I brought my truck in for noise under the hood and a rattle in the dash not sure if it is fixed because I never took it off the lot. I had went 3 previous time sbecause they said it was ready and they didn’t do xxxx. But scratched my dash board so they said they would fix it. Instead of putting a new dash board they SPRAY PAINTED MY DASH to try to cover the scratches. I have over spray all over inside my truck and they will not give me a rental. Because the truck is safe to drive which I understand that but I didn’t bring my truck in the shop spray painted. I have enough I have no help from no one. I had called them back serval times either that person wasn’t in the office and with a customer. I called them and told them I was someone else they connected me right away. They want to get mad at me but i didn’t spray paint it they did and they think it’s okay to did that to someone’s vehicle. In the sevice department they are rude. My truck will be in the shop for another 2 weeks for sure unless it’s fixed before. DONT BRING YOUR VEHICLES OVER HERE!!!! More

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