Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan | Page 10

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

5.0
166 Reviews
5.0

166 Reviews

Write a Review

Dealership Experience

12 yrs, 6 mos

Industry Experience

41 yrs

Languages Spoken

English English

166 Reviews of Tom Kiernan

January 25, 2022

Dealership Rating
Employee Rating

The service was professional and timely. It actually deserves a rating of 5 Stars, however, I gave it a 4 Stars, leaving room for improvement. Thank you! More

by FGHAFOOR0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo, Michael Kelly, Memo Pineda

January 25, 2022

Dealership Rating
Employee Rating

Eric better be on top I trained him for years he reminds me a lot of me when I started out many years ago 1982 to be exact Great job Eric keep up the good work More

by 1RVRRNR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo, Tom kiernan, jerry paglisssotti, George castro

January 25, 2022

Dealership Rating
Employee Rating

Tom was thorough and detailed in his explanations, clearly outlining the critical items to complete first. He's always very friendly & nice to work with. More

by Lisa Zawistoski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Theresa

January 22, 2022

Dealership Rating
Employee Rating

I love this place! They are attentive, kind, thorough and remember me even when I call. They have yummy snacks and a coffee machine while I wait and watch tv. They wash my car and vacuum it. More

by SUNLEO881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

January 21, 2022

Dealership Rating
Employee Rating

Got the service done on time. Clean waiting room. Car wash a plus. Near my home. More

by FRANCESWERNER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

January 21, 2022

Dealership Rating
Employee Rating

Tom is wonderful. Quick service. Car wash a plus. Glad it is close to where I live. More

by Joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 20, 2022

Dealership Rating
Employee Rating

Great experience with my service request. Ended up being under warranty, thanks to my advisor for catching it More

by STEVEFOFUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 12, 2022

Dealership Rating
Employee Rating

Tom is my advisor for many years. I actually followed him to this dealership. He is so nice and pleasant and knows my car very well! I trust him when I drop off my QX56 to this dealership as I know it will More

by ELIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 10, 2022

Dealership Rating
Employee Rating

Tom Kiernan has been my service consultant for many years. He is always friendly, courteous and most importantly knowledgeable. He knows what the problems may be with the vehicle and how to solve the More

by YOUNGCHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 06, 2022

Dealership Rating
Employee Rating

Excellent service, excellent response from service manager Tom. Will bring my vehicle back for service again. More

by RMNORDSTROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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