Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan | Page 9

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

5.0
166 Reviews
5.0

166 Reviews

Write a Review

Dealership Experience

12 yrs, 6 mos

Industry Experience

41 yrs

Languages Spoken

English English

166 Reviews of Tom Kiernan

February 05, 2022

Dealership Rating
Employee Rating

Work was done in a professional and timely manner and the four persons I dealt with seemed to be very happy. More

by Iman7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 04, 2022

Dealership Rating
Employee Rating

Tom the service rep very nice and professional. Nice Tom the service rep very nice and professional. Nice clean facility and waiting area. Thankyou More

by TKSCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 04, 2022

Dealership Rating
Employee Rating

Great service was very timely and thorough I would definitely recommend infinity Mission Viejo thank you More

by R.GLUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yamada, Jerry Pagliassotti , Erick Carrillo, Michael Kelly, Memo Pineda

February 04, 2022

Dealership Rating
Employee Rating

They were thorough and quick. They provided me with a written report, kept me informed throughout the process, and gave me a final verbal summary. More

by NANFH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 03, 2022

Dealership Rating
Employee Rating

Each time I bring my G37X to the Mission Viejo dealership for service, I am rewarded with consistency of professional and competent service in a very comfy environment. Tom Kiernan is the ultimate service m More

by MILLROSE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 28, 2022

Dealership Rating
Employee Rating

It is the best Dealership that I have ever worked with including creating outstanding cars More

by TIMADELMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 28, 2022

Dealership Rating
Employee Rating

Car would not start after routine service, but service writer know of problem and promptly changed battery in fob to allow digital connection between fob and car. More

by LSCADDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo, Michael Kelly, Memo Pineda

January 28, 2022

Dealership Rating
Employee Rating

Terrific service rep, (Tom Kieran) kept me fully informed throughout the process. Offered advice concerning additional items needing future service. When mechanic neglected to fully secure a panel the rep More

by RABBOTT4653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 27, 2022

Dealership Rating
Employee Rating

Had to have 2 visits - during first service windshield washer solution bottle apparently cracked - noticed after leaving - had to return for replacement - learning moment for the individual mechanic - was More

by BRUCE.BLAKLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 27, 2022

Dealership Rating
Employee Rating

We drive a 2 hour commute to come to get service at Infiniti of Mission Viejo. Tom has been our service advisor for years and he has always been informative and extremely courteous. More

by THERON LEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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