Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan | Page 13

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

5.0
166 Reviews
5.0

166 Reviews

Write a Review

Dealership Experience

12 yrs, 6 mos

Industry Experience

41 yrs

Languages Spoken

English English

166 Reviews of Tom Kiernan

December 02, 2021

Dealership Rating
Employee Rating

Mission Viejo infinity is a great place to take your car everybody there is very respectful my car is done in a timely manner and I travel to get there I certainly could go to Infiniti of Tustin which is 1 More

by ROCKNJEN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti

November 29, 2021

Dealership Rating
Employee Rating

Worked with Tom for the service of my car. Tom listened to my needs and was willing to work with me on the service needs of my car to fit the service based on the budget I had available. Great working with More

by KCRUTCH74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti

November 19, 2021

Dealership Rating
Employee Rating

Everyone is always so friendly and helpful. I love working with Tom and all of the staff. More

by ALISON14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: the person who took car back, the woman at loan car and the amazing woman at front desk

November 16, 2021

Dealership Rating
Employee Rating

Tom, my service representative is the reason I service my car at your dealership. I live in Los Angeles More

by BONBON956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

November 16, 2021

Dealership Rating
Employee Rating

This dealership is top notch. Tom K is always on top of things and knows exactly what my service needs are and can provide them within my budget. More

by TRISH_MCCLUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 09, 2021

Dealership Rating
Employee Rating

I consistently receive the most thorough service and attention from my service advisor, Tom. He goes out of his way to help me. This is my second Infiniti and his service makes me want to continue bein More

by C.ALDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 05, 2021

Dealership Rating
Employee Rating

Tom was wonderful! I appreciate him! He’s the reason I keep coming back to this location. More

by JANETOSTENRUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 03, 2021

Dealership Rating
Employee Rating

The service appointment process through the website was easy and fast; Tom, our service rep is knowledgeable and courteous but I am only giving 4 stars because they failed to notice there was a issue when More

by DANIEL_PICHARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

October 29, 2021

Dealership Rating
Employee Rating

The people there are the best, my service writer Tom was excellent and Theresa the cashier is great to work with. I own an Infiniti but I also bring in a Mini because they are just so nice to deal with. More

by PHOWARD12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Theresa

October 17, 2021

Dealership Rating
Employee Rating

Tom, as usual, was very friendly and helpful attending to my needs. My car was cleaned and washed better than ever. More

by PBGTRILOGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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