Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan | Page 14

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

5.0
166 Reviews
5.0

166 Reviews

Write a Review

Dealership Experience

12 yrs, 6 mos

Industry Experience

41 yrs

Languages Spoken

English English

166 Reviews of Tom Kiernan

October 15, 2021

Dealership Rating

Car was in for antenna replacement which was handled by Eric. Work was completed on time and XM radio works perfectly. More

by cirodidomenico44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

October 12, 2021

Dealership Rating
Employee Rating

Excellent service and quick turn times. Provided a rental car due to unseen maintenance needed. More

by R.E.LEE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 01, 2021

Dealership Rating
Employee Rating

Excellent Service! Tom is fantastic! Receptionistis Excellent Service! Tom is fantastic! Receptionist is courteous, caring and humorous as well. A positive experience! More

by PBEISSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 23, 2021

Dealership Rating
Employee Rating

Tom in the service department is great. Always helped me out and I really appreciated all he did to assist me with my issues. More

by ERICGOLDHAMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 11, 2021

Dealership Rating
Employee Rating

Tom is an incredibly trustworthy person. He is the reason I drive from Anaheim Hills to have my car serviced in Mission Viejo. Thanks Tom More

by PRONETDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 30, 2021

Dealership Rating

The service was done as promised. It was quick to drop off and pick up. Tom Kiernan, in the service dept., keeps me appraised of what service is needed prior to doing the service. I trust what Tom indicat More

by JSPELLMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 28, 2021

Dealership Rating
Employee Rating

Tom in service and the cashier at check out were amazing ! Amazing service and professionalism. Kept us up to date and the check out was best in class More

by Hnielsen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Woman in cashier

August 26, 2021

Dealership Rating
Employee Rating

Tom is always helpful and pleasant. I had oil change and brake pads replaced. I also received a loaner car, I wish the price was lower. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 24, 2021

Dealership Rating
Employee Rating

Tom kierman is always helpful and informative. Great employee. having a 25 word minimum is stupid. Get a new company to do your surveys. You don't want to alienate your customers. Take what you get. More

by RCSUTTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 20, 2021

Dealership Rating
Employee Rating

Identified current and potential problems with my G35. Clear communication by Tom K and photos by tech illustrating issues. Professional technical completion of all tasks More

by LBenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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