Tom Kiernan
Tom Kiernan at Mission Viejo INFINITI

Tom Kiernan | Page 15

Service Advisor

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

5.0
166 Reviews
5.0

166 Reviews

Write a Review

Dealership Experience

12 yrs, 6 mos

Industry Experience

41 yrs

Languages Spoken

English English

166 Reviews of Tom Kiernan

July 18, 2021

Dealership Rating
Employee Rating

Tom is the best! I trust him to fix and maintain my car, He is a pleasure to work with, always professional, happy and positive. More

by DCRICHARDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 17, 2021

Dealership Rating
Employee Rating

nothing to add nothing to add nothing to add nothing to add nothing to add nothing to add nothing to add nothing to add nothing add More

by KMIZUSHIMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 17, 2021

Dealership Rating
Employee Rating

I love the professionalism of Tom Kiernan, always is honest and tells me exactly what to do with the maintenance of my 2011 G37X vehicle. More

by MILLROSE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 16, 2021

Dealership Rating
Employee Rating

Tom, the service writer is a true professional. He knows the Infiniti product well and is able to guide the customer thru the service process. The dealership is well organized and clean. Staff is friendl More

by WILLD307@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 14, 2021

Dealership Rating
Employee Rating

Tom K. is an amazing service consultant! He always helps me get the best out of my QX60. He's professional, reliable, and honest. I wouldn't work with anyone else. Thank you, Tom! You rock! More

by JntJksn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 11, 2021

Dealership Rating
Employee Rating

Always a great and speedy service. The staff receives you as if they see you everyday and the office is always clean and very pleasant More

by GINADIACO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo, Michael Kelly, Memo Pineda

July 10, 2021

Dealership Rating
Employee Rating

I felt that I was in good hands with Yom Kiernan. The estimate was so very comprehensive that it left out nothing. I'll be back but hopefully not too soon now that my 2006 Infiniti is back in my garage More

by TRICIA0804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 09, 2021

Dealership Rating
Employee Rating

Hands down, Tom Kiernan is the best service manager! Have been working with him for years. We've been a loyal Infiniti family for 10 years and he never disappoints. Staff are super friendly and helpful. More

by ROSIEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

July 07, 2021

Dealership Rating

The person helping me was very nice. The waiting area was clean and amenities were nice. But I had to wait almost 2 hours for an oil change. More

by CZKOPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 06, 2021

Dealership Rating
Employee Rating

Vehicle check-in, consultation by Tom, oil change & tire rotation, all went smoothly. After the service, I felt my car’s performance became better and driving is comfortable. More

by HATAPAPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes