Tom Krell | Page 10

Great experience They valued my time. I was in and out with a new car in a few hours. No pressure. Very professional. I would highly recommend Bozard Ford to anyone lo They valued my time. I was in and out with a new car in a few hours. No pressure. Very professional. I would highly recommend Bozard Ford to anyone looking to buy or lease. More

by PIPERMOYER Verified Customer Verified Customer

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Exceptional products and service The staff at Bozard Ford is by far the most professional and interesting group of people I’ve had the pleasure of meeting in a long time. From the mom The staff at Bozard Ford is by far the most professional and interesting group of people I’ve had the pleasure of meeting in a long time. From the moment we walked into the dealership until the last paper was signed, we were greeted enthusiastically and everything was done to ensure we had what we needed. More

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New Lease Everyone in the dealership is first class. Very friendly, very knowledgeable, and always, always willing to go the extra mile to make this experience Everyone in the dealership is first class. Very friendly, very knowledgeable, and always, always willing to go the extra mile to make this experience easy. More

by Shirley and Carol Verified Customer Verified Customer

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The dealership that made me fall in love with dealerships. If there is anything beyond 5-star customer service, the guys at Bozard Ford that helped me would get it. I know, how about quantum service. Or spanta If there is anything beyond 5-star customer service, the guys at Bozard Ford that helped me would get it. I know, how about quantum service. Or spantacular. Maybe multi-dimensional customer attention. Hmmm... to out there. Got it. " Bozard Ford has the best customer service on the planet. That sounds perfect. Thanks, Thom Krell. Thanks, James Oldhem More

by RBG Verified Customer Verified Customer

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Amazing The whole dealership made the car purchasing experience so enjoyable and easy even when I proposed such a difficult situation. Everyone within the dea The whole dealership made the car purchasing experience so enjoyable and easy even when I proposed such a difficult situation. Everyone within the dealership worked so well together which really made a difference. More

by LACY.KELLYANN Verified Customer Verified Customer

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First time buying a Lincoln! Buying a new car can be stressful and daunting; however, at Bozard Lincoln, my experience was pleasurable and truly easy! From Tom Krell delivering a Buying a new car can be stressful and daunting; however, at Bozard Lincoln, my experience was pleasurable and truly easy! From Tom Krell delivering a Lincoln MKX to my house to test drive to Andy Harris welcoming me at the dealership to Mr. Krell lining up more Lincoln vehicles for me to test drive to Erik Shipley entertaining us as I am signing the paperwork; wonderful! I cannot be more pleased with my Lincoln MKX purchase! Tanya Tomanek wrapped up my car buying experience by personally showing me all the buttons in my new car. More importantly, she asked me what I wanted to know versus boring me with explaining every single detail. Thank you Bozard Lincoln for the memorable experience!! More

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Driver backed my truck into a parked vehicle I brought my 2017 f250 in to have warranty service on the leaking moonroof. No one advised me that the TD or equivalent had been complied with. The I brought my 2017 f250 in to have warranty service on the leaking moonroof. No one advised me that the TD or equivalent had been complied with. The driver only mentioned that there were no leaks and proceeded to back my truck up into another customer’s vehicle. The driver did this right in front of me and the Bozard observer did nothing to stop him. It was only my hitch that impacted the other vehicle however I have a back up camera and was very unimpressed with the quality of people working for them. When you purchase a $65,000 plus vehicle and already have to bring it in on warranty, makes me wish I stuck with my Tundra. Also, the drivers seem to think every vehicle is the same. This is one of 3 things that have happened with this dealership after purchasing the vehicle. They have always made it right, however, I’ve had to get things taken care of afterwards. The quality of customer service with this company is lacking. Every experience is different with the same company, but I will never purchase a vehicle or get service done from them again. More

by LADUDE432 Verified Customer Verified Customer

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Follow through From the referral of the sales person by a service tech to the F&I person they had all the answers to all my questions and were never pushy. Great no From the referral of the sales person by a service tech to the F&I person they had all the answers to all my questions and were never pushy. Great no pressure experience buying a car including the phone call I got from the Sales Mgr. East to recommend Bozard More

by john3992 Verified Customer Verified Customer

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Excellent Customer service! No pressure, After dealing with several other dealerships locally in Orlando, we chose to make the drive to St. Augustine. Very happy we made the trip. Had a wonde After dealing with several other dealerships locally in Orlando, we chose to make the drive to St. Augustine. Very happy we made the trip. Had a wonderful buying experience and left with a 2018 Ford Edge Titanium. All the staff from our salesperson right into the finance office made our purchase a welcome experience. Did not get passed around to several "sales managers' like we had at other dealerships. Very smooth process and couldn't be happier! More

by richie.parker1 Verified Customer Verified Customer

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Top notch experience I purchased a new vehicle at this dealer a few days ago. They were incredibly knowledgable of their product. Thomas Krell was awesome. He made sure th I purchased a new vehicle at this dealer a few days ago. They were incredibly knowledgable of their product. Thomas Krell was awesome. He made sure that I felt comfortable with the deal that we were working on, and he didnt pressure me into anything at all. He made sure that I left there happy. Even after the sale, he emphasized that he is there to make sure I stay happy with my new car. He told me to call him if I needed anything at all. Towards the end of the deal, the closing salesman came in to seal the deal. He also was phenomenal and I feel like I got a great deal on my car. He didnt pressure me at all either. Once the deal was agreed upon, I was brought into the finance managers office to deal with all the paperwork. Stuart put me at ease immediately with his happy and kind attitude. We got through the paperwork rather quickly and he helped me pick out a warranty suited to my needs as well as a few other things. He made sure that he explained every paper and all the numbers. He really went out of his way to make sure that he got me the best financing possible. I was simply amazed with how much he wanted to help me get the best deal overall. As a whole, it was by far the best car buying experience I have ever had. They were phenomenal, and they all emphasized again that they will handle any issues that I may have. I went back there today, and they all greeted me and made sure that I was still happy with the car. They made sure that I had no issues. I cant recommend this dealer enough. Simply astounding service. More

by 2018mustanggt Verified Customer Verified Customer

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