Tom Krell | Page 41

I just bought a used 2010 GMC Acadia and am extremely pleased with everyone I worked with and the level of service I received. When I purchased the car there was only one set of keys and my sales rep, To pleased with everyone I worked with and the level of service I received. When I purchased the car there was only one set of keys and my sales rep, Tom Krell, told me he would contact the previous owner and see if they had them. I did not think I was ever going to see that second set but Tom called me a day later and told me he had gotten them from the previous owner. Also, there was an issue with my tag being transferred and I was going to have to come back down to the dealership to pick it up. Tom offered to take the keys and the registration to my wifes' work which is off the next exit north from the dealership. He texted me later to tell me he wouldn't be able to make it up there before she was gone for the day and that he would bring them to my house when he got off work. Keep in mind I live in Julington Creek Plantation which is 35 mins away. Tom was true to his word and brought everything by at around 9pm that evening. In my experience most sales reps after the paperwork is signed tend to disappear. That is not the case with Tom Krell. He has gone above and beyond his responsibilities and I am very pleased. Thanks, David McLaughlin More

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After being unsatisfied with sales at Gary Yeomans Ford, I called Bozard Ford and had the pleasure to speak with Tom Krell. He listened to what I wanted, not what he wanted to sell me. He made the Experi I called Bozard Ford and had the pleasure to speak with Tom Krell. He listened to what I wanted, not what he wanted to sell me. He made the Experience of buying a new car easy and a pleasure. Not only did I buy a new F-150, my son got a new Mustang to. Word of mouth advertising is the best sales tool, that doesn’t cost a thing, unless it is bad. Tom Krell will get my five star rating. Next year it will be time to trade my wife’s 2006 Fusion in for a new one, I will be looking forward to deal with Tom again. More

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I am very with my experience at Bozard Ford. I came in on Saturday morning looking for and hoping to buy a Used Lincoln MKZ that I saw on the internet and which I had seen on the used car lot the night befor Saturday morning looking for and hoping to buy a Used Lincoln MKZ that I saw on the internet and which I had seen on the used car lot the night before. When I got there I didn't see this car anymore. I went inside the showroom and the receptionist called over Tom Krell. Tom was great. He looked for the car which I had wanted and found out that it was being road tested by someone else. This person bought the car I had wanted. Tom was great he found another car which was a Ford Fusion. As it turned out I liked the Fusion even better. Tom knew the Fusion features inside and out. I am very happy with the car and will be coming back to Bozard ford when ready for my next purchase. One last thing. AJ Miller, the finance manager was great too. I feel that I was treated very well and with no high pressure. More

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My car buying experience at Bozard ford was just awesome. I feel very special for the way I was treated. Tom knew every aspect of the Lincoln MKZ, that I purchase and made sure on several occassions that I I feel very special for the way I was treated. Tom knew every aspect of the Lincoln MKZ, that I purchase and made sure on several occassions that I became very knowledgeable with the car and he had the patience of job,while teaching me. From the moment I stepped out of my car it was service with a smile. Tom made me aware that I could call him or come to Bozard to see him if I have any questions or concerns. A few words to sum up Tom, Tustworthy,Organized,Professional,Kind, Dependable and a team player. Everyone that I met when I purchase the car was friendly and willing to assist in any way they could, finance Manager,other salesmen, and service department. What a awesome team of people and I'm sure working there has to be quite rewarding. Best Regards Karen Williams Preston More

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Nothing but excellence from Tom. He walked me through everything over the 3 months while Ford built the vehicle. I even moved and he personally drove it down 3 hours to complete the sale. Great Car, Grea everything over the 3 months while Ford built the vehicle. I even moved and he personally drove it down 3 hours to complete the sale. Great Car, Great Salesman, Great Dealership. More

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Our whole experience in purchasing a new Edge was great. There was no pressure and everyone went out of their way to help us. We got a good trade in value and our bottom line was very agreeable to us. O There was no pressure and everyone went out of their way to help us. We got a good trade in value and our bottom line was very agreeable to us. Our salesman, Tom Krell, really went out of his way to explain everything to us. He has also offered to help us navigate through the SYNC system next week. We have set up a return date. More

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Tom made special trip to Jacksonville to pick up vehicle for repairs that were necessary to complete sale. I had mentioned that I found an owners manual online (couldn't find one for purchased vehicle in yo for repairs that were necessary to complete sale. I had mentioned that I found an owners manual online (couldn't find one for purchased vehicle in your store); it was a free pdf, but before he knew that he offered to reimburse me for the cost of the manual. Everything that I asked him to check out, he made note of and did, and reported back to me in a reasonable time frame. I felt he was very professional and took that extra step to keep a customer. I expect good service from anyone who wants business, but you don't expect the extra things that Tom provided! More

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I traded in my Escape for a new one, and the overall experience was excellent. Tom had prepared well prior to my visit, and was straightforward, friendly, and efficient. A.J. in finance had the same pos experience was excellent. Tom had prepared well prior to my visit, and was straightforward, friendly, and efficient. A.J. in finance had the same positive attributes. I will recommend Bozard Ford to anyone looking for a new car. More

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Tom Krell did a great job in helping us find just the right truck. He took the time to make sure that we had everything we needed to operate and maintain our new vehicle. The finance gentleman was very right truck. He took the time to make sure that we had everything we needed to operate and maintain our new vehicle. The finance gentleman was very helpful in helping us pick the right payment for us. Great team work all the way around. We found Tom through his ad in the "Smart Spending" magazine. More

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last year i had a horrible experience this year your staff turned that around and i was treated with respect and received a fair price and enjoyed the process which is usually aggravating I had the bes staff turned that around and i was treated with respect and received a fair price and enjoyed the process which is usually aggravating I had the best experience and will once again utilize your facility. thank you More

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