Toyota of Ann Arbor

WORST SERVICE EXPERIENCE EVER. Toyota of Ann Arbor provided service on 12/12/2025. Invoice Item B lists a 27-point inspection as complete. No inspection report was included in my p Toyota of Ann Arbor provided service on 12/12/2025. Invoice Item B lists a 27-point inspection as complete. No inspection report was included in my paperwork. The same day I emailed Lamont Howard (Service Advisor) requesting a copy but received no response. The following week I sent another email and several voice messages to Lamont and to Michael Cooper (Service Manager) and even to Chris Low (General Manager)--nobody responded. I received a response from an Internet Service Assistant I’d contacted. She assured the report would be emailed but almost 4 weeks later I still do have it. I’m suspicious the service was never performed even though it’s on the invoice. I can't verify that but neither have they supplied me with a report to confirm the service was actually done. It's disturbing because it begs the question how many items appear on invoices that weren’t actually completed? Did I even receive the oil change I paid for? My only recourse is to directly contact Toyota Customer Service and possible the Secretary of State and Attorney General. More

This dealership is for the elite. It was much more economically inclusive when it was Dunning Toyota. Now they have all these add on costs that are not optional. The online prices a It was much more economically inclusive when it was Dunning Toyota. Now they have all these add on costs that are not optional. The online prices are deceptive. More

Eric Liu is very knowledgeable about my Camry. He always informed me any issues about my car and suggested solutions for my decision. He is sincere and genuine. He delivered great customer service He always informed me any issues about my car and suggested solutions for my decision. He is sincere and genuine. He delivered great customer service. I will go back to Toyota of Ann Arbor whenever my car needs any services. More

Great service, everyone was very friendly and professional and efficient. I look forward to returning for my next appointment professional and efficient. I look forward to returning for my next appointment More

190,000 mile service. Service was easy to schedule and everything went well once I got there. Doug took great care of me. All good. Service was easy to schedule and everything went well once I got there. Doug took great care of me. All good. More

John Howell sells Person extra extraordinaire, courteous, communicates, good nose, his job very easy to get along with. communicates, good nose, his job very easy to get along with. More

Great experience. Thank you Kareem, Zachary and Jon. We will come back to talk about the next opportunity next week. Thank you Kareem, Zachary and Jon. We will come back to talk about the next opportunity next week. More

Awesome service, and very friendly knowledgeable staff that made repairs understandable and affordable. Highly recommend Jenifer as the tech rep that made repairs understandable and affordable. Highly recommend Jenifer as the tech rep More

Doug from the Service Department has ALWAYS given us EXCELLENT service. His service is certainly a significant reason why we have been Toyota owners in Ann Arbor for nearly 50 years. EXCELLENT service. His service is certainly a significant reason why we have been Toyota owners in Ann Arbor for nearly 50 years. More