Tom McFeeley | Page 4

Customer satisfaction is a priority. Staff is professional, knowledgeable, and caring. A pleasurable experience is always provided. In addition, the staff works together and communication with professional, knowledgeable, and caring. A pleasurable experience is always provided. In addition, the staff works together and communication with the customer is a primary concern and expedient. More

by ddmkrawiec Verified Customer Verified Customer

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So far so good. Thanks to Tom (sales) for his follow-through to ensure customer service! follow-through to ensure customer service! More

by suhoski Verified Customer Verified Customer

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This is the best car buying experience I have ever had!! Every person was exceptional from our first contact in finding the desired model, in a fair price, and a delivery to the airport upon arrival from th Every person was exceptional from our first contact in finding the desired model, in a fair price, and a delivery to the airport upon arrival from the West Coast. More

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Wow such a great experience buying a car from this dealer. I appreciated how Evan worked with me over the phone and through text messages to make the process convenient for me. He also respected that dealer. I appreciated how Evan worked with me over the phone and through text messages to make the process convenient for me. He also respected that I had done my research and budgeting. Everyone I came in contact with at this dealership was kind and collaborative. I would really recommend working with them! More

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Excellent Experience - 2017 Subaru Crosstrek Fantastic buying experience. We live 1 1/2 hrs away and had a family emergency at our scheduled time of pick up. Brattleboro Subaru did everything p Fantastic buying experience. We live 1 1/2 hrs away and had a family emergency at our scheduled time of pick up. Brattleboro Subaru did everything possible to make things go quickly and smoothly so we could tend to more important matters. Thanks to our sales representative Tom McFeeley who made things happen and assure they would be there for us. More

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Amazing experience!! Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, e Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, enjoyable car leasing experience!!! Yes, I am using enjoyable and car leasing in the same sentence. Our first contact via the internet was with Mike Masters. It was a quick negotiation and lock on a priced (great one at that) with no gimics, nonsense or games. Within 48 hours we were greeted at the door by Tom McFeeley who was awaiting our arrival. He finalize our sale and gave us a thorough introduction to our new vehicle. I really appreciated the time and attention he took to be sure we were familiar with our vehicle before leaving the dealership. We wrapped up our financial portion with Jason Posternak who helped us navigate and finalize our lease in a well organized and thorough fashion. Before we departed we were greeted by Luke Higley, general manager, who made sure we were comfortable and well satisfied with our experience. Everyone else we meet along the way was friendly and courteous, and the dealership made us feel relaxed like we were visiting old friends. New York dealerships should take a page from Brattleboro Subaru's customer service handbook. I would highly recommend everyone take the drive to visit Brattleboro Subaru, it is well worth your time. I look forward to visiting them in the future when I am ready to make my next purchase. More

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Great First Time Car Buying Experience! Tom McFeeley is a class act, and a very honest man. I knew from the start that I wanted to buy my car from him after a very positive experience speak Tom McFeeley is a class act, and a very honest man. I knew from the start that I wanted to buy my car from him after a very positive experience speaking with him when I walked into the dealership, but I shopped around for the best price at nearby dealerships, and he was able to undercut the best offer I received. I also was a first time car buyer, and purchased a 2017 Subaru WRX, despite having NO experience driving manual. We made it part of the deal that Tom would teach me how to drive my new car, and he followed through and was willing (it took guts!) to teach me how to drive for two hours after he got off work on a Friday! This just shows the kind of guy Tom is. Although I haven't interacted with many car salesmen, I have trouble believing they are as trustworthy and pleasant to do business with as Tom. I would highly recommend him to anyone looking to purchase a Subaru in the VT/NH area. More

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The Personnel is as good as the Subarus, excellent! After first speaking with anther dealer (who sold me my last Subaru), I bought a new Forester from Brattleboro, The price was the first consideration After first speaking with anther dealer (who sold me my last Subaru), I bought a new Forester from Brattleboro, The price was the first consideration. I saved nearly $3000 on precisely the same car. (The other dealer told me that the Brattleboro price was impossible.) But beyond the great price I found the personnel to be courteous, helpful, and low-key. I bought the car over the phone and internet and two pleasant drivers delivered the car to my house, had me sign the paperwork, and left me very happy. I recommend Brattleboro Subaru most highly. More

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No B.S. at B.S. Four weeks ago I purchased a 2016 Subaru “Legacy Premium” from Brattleboro Subaru. I coincidentally received the email asking for a review while at t Four weeks ago I purchased a 2016 Subaru “Legacy Premium” from Brattleboro Subaru. I coincidentally received the email asking for a review while at the dealership getting my oil changed and tires rotated— as with virtually all dealerships nowadays, there was no charge for the first visits, nor for the second visit. I’ve already put 3,700 miles on the odometer. Soon I'll be driving to Florida and wanted clean engine oil for the 1,400-mile haul. What strikes me about Brattleboro Subaru is its unpretentiousness. It’s the holidays and the showroom has a new Outback loaded with food for charity. In the lobby is a 12-foot high ficus tree that's been there since the dealership moved to its present location north of the rotary ten years ago. Brattleborio Subaru doesn't look like much from the highway. It needs more space to put its cars and I had the wrong impression that it was a second rate dealership. It isn't. It's top-notch. Okay, so did I get a good deal? Darned if I know, but I do know I was treated fairly and salesman Tom McFeeley didn't try to pressure me into anything more expensive. I came in with a set budget to pay for a car in cash and left within $1,000 of meeting that goal. Here are the essential details. After a bit of browsing I pointed to my 2013 Subaru Legacy (purchased new at another dealership further north) and told salesman Tom McFeeley, “Give me another one of those.” I downgraded from a Ltd. to a Premium because sunroofs aren’t a big deal to me. All I wanted was Satellite radio and a car with zero miles on the odometer. My old car had 104,000 miles. I got $10,250 on the trade and paid about $16,200 for the new vehicle, but this included the cost of the Mass. sales tax and about $350 for a Subaru rep to do all the legwork— go to the Mass. registry and over to my insurance agency— so that all I needed to do was get in the car and drive away. It’s also worth mentioning that Subaru is mailing me a $500 coupon that will be good off my next purchase. The Legacy is a terrific car; low maintenance and good mileage. It gets me where I need to go at 70-80 mph, and I go a lot of places. It's a highly functional, well-built vehicle that sells itself. That's part of the reason why everybody at Brattleboro Subaru is friendly and laid back. They're relaxed and confident the way the Red Sox were when Pedro Martinez was on the mound. Chip Ainsworth Northfield, MA. More

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Great place ! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru. ! The staff are friendly and helpful. Tom was so helpful in my first car buying experiance! I love my car and would recommend Brattleboro Subaru. More

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