Tom Morton | Page 4

Purchased a 2006 Mercedes Benz CLK 55 AMG with 89,000 miles - after arriving home with the car I noticed a Service Required notice on start up. Called sales representative to ask why. He advised me to miles - after arriving home with the car I noticed a Service Required notice on start up. Called sales representative to ask why. He advised me to ignore the warning, that the mechanic neglected to switch it off after serving. Drove 2000 miles before having a start up problem. Took in for servicing ending up with a $9000 bill. I am most concerned about the defective Thrust Arms which put my life in jeopardy if they failed causing the front wheels to fall off! According to the mechanics, these take a long time to become faulty and the defect would have most certainly been apparent when I purchased the car. I’d like to think a used car purchased from a reputable dealer would last more than 2000 miles before requiring major repairs! More

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New Truck Shopping Experience I have been shopping for a truck since the beginning of December, 2019, mostly local to Colorado Springs. I was getting frustrated in the posted prici I have been shopping for a truck since the beginning of December, 2019, mostly local to Colorado Springs. I was getting frustrated in the posted pricing and the reality of the actual sales price in the purchase order here in the Springs, so I pushed out to the Denver area. In addition, getting extreme lowballed well below any realistic trade value was getting old. I don't know if it is because of the COVID issue, or what, but I was connected with Tom in fleet sales through my online request for more info on a few trucks. I'm not a fleet customer. I have been told in the past that I am completely a pain in the you know what to deal with when it comes to auto purchases, and that is probably a true statement. Over the last couple weeks I feel that Tom went out of his way to go above and beyond and provide me with the information I needed to make the best decision possible in a truck purchase, while acting in the best interest of the business and me, the customer. His communication was timely, clear and concise throughout. I highly recommend Emich Chevrolet as a competitive auto dealer, with zero B.S. and expertly knowledgeable staff that take pride in what they do with excellent customer service! I'm sure there are other dealers out there with quality customer care on the sales end, but until working with Emich specifically for GM, I did not encounter any that hit on all cylinders like Emich does. More

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Class Act I worked with Tom Morton on the purchase of a conversion van for almost a month. I did end up finding a used version of the van which met my needs el I worked with Tom Morton on the purchase of a conversion van for almost a month. I did end up finding a used version of the van which met my needs elsewhere. I cant speak highly enough of Tom and his communication, knowledge and no pressure sales. The van i was looking at was brand new and i bought a used one which they unfortunately did not offer, otherwise i would have gone with Emich. I have had multiple experiences with this dealership on both the sales and service side and they always do the right thing. Very thankful to have such a great dealership so close to home. You will not go wrong. More

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