Tom Owen

Service staff seems to be overwhelmed. They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to addr They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to address the issues. Once we arrived to get the car they said was ready, we then waited 20 minutes for them to bring it up. Not the service level advertised to use when we bought. More

Helpful 0

Report | Print

Tom Owens did a great job getting me checked in and out in about an hour. Very satisfied in about an hour. Very satisfied More

Helpful 0

Report | Print

Service was excellent and I was out of the dealer in a hour. Very satisfied hour. Very satisfied More

Helpful 0

Report | Print

I have had a wonderful experience with the service at Rick Case most times especially since Tom Owen is my service advisor. I will always recommend this dealership. Rick Case most times especially since Tom Owen is my service advisor. I will always recommend this dealership. More

Helpful 0

Report | Print

Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More

Helpful 1

Report | Print

Great service, friendly staff. This is my first visit and will continue to bring my car for services This is my first visit and will continue to bring my car for services More

Helpful 0

Report | Print

Really friendly and attentive representative, great, fast service, really like it. I truly recommend this dealership service, really like it. I truly recommend this dealership More

Helpful 0

Report | Print

They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More

Helpful 0

Report | Print

Having owned Mercedes and BMW for the last 14 years, I can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the custome can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the customer service is zero!! More

Helpful 0

Report | Print

Received my complimentary service here. Quick turn around time. Knowledgeable service tech: Tom Owens helped he out with my service today. Quick turn around time. Knowledgeable service tech: Tom Owens helped he out with my service today. More

Helpful 0

Report | Print