Tom Palm | Page 4

We bought all of our land river vehicles here and they have made the experience very pleasurable and premium feeling! Especially thanks to Jacqueline, Hunter and Jaylin! Definitely will be using them in t have made the experience very pleasurable and premium feeling! Especially thanks to Jacqueline, Hunter and Jaylin! Definitely will be using them in the future if we r still in il. More

by Natalie Verified Customer Verified Customer

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Straight to the point, their finance manager Thomas Palm didn't reflect great customer service. There wasn't an open line of communication with him. I went in on a Saturday afternoon to test drive a car, wh didn't reflect great customer service. There wasn't an open line of communication with him. I went in on a Saturday afternoon to test drive a car, which I did like and did the minor paperwork for. I was financing my loan through my bank, and my bank has it set up in the system that all I had to do was email Thomas the dealer funding request form, which I did that same Saturday night. The dealer funding request form has all the instructions for him to follow on it, and telling him what documents were needed to complete the request. Monday morning I find out that Thomas doesn't start working until 1:30pm in the afternoon. I was extremely surprised that he didn't mention this to me on Saturday. I get a text message from my client advisor stating that Thomas did receive the dealer funding request form, but he is in a meeting. It was after 5pm and I still haven't heard anything from Thomas,no call, no text, no email. The dealership doesn't close until 7pm on a Tuesday. So I called him and left a voice message stating to call me regarding my dealer funding request form. Since Thomas didn't call me back I called him the next day which was Tuesday morning and left him a voice message stating that he can cancel the request for me buying the car. His non actions reflected to me that this sale wasn't needed, and that I wasn't a priority. In the end I did buy a car from a different dealership. I can't get the time back that was wasted at the dealership, but I did realize that you win some and you learn some. And I learned a lot about that dealership. More

by queenanetra Verified Customer Verified Customer

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Excellent sales and customer service. Purchased a used car and was treated very well, just like a new car purchase. Purchased a used car and was treated very well, just like a new car purchase. More

by rmorri_2000 Verified Customer Verified Customer

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Very clear communication and they delivered exactly as promised! Tom was very professional and I wouldn’t hesitate to work with him again in the future. promised! Tom was very professional and I wouldn’t hesitate to work with him again in the future. More

by joedierks Verified Customer Verified Customer

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Vonce was great to work with, and the dealership was very accommodating in resolving an unusual situation. Will recommend them to family and friends. accommodating in resolving an unusual situation. Will recommend them to family and friends. More

by GALININD Verified Customer Verified Customer

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Overall a good dealership. The salesman didn’t have patience when wanting to test drive multiple cars and it was evident. Didn’t allow me to test drive the vehicle alone. The m The salesman didn’t have patience when wanting to test drive multiple cars and it was evident. Didn’t allow me to test drive the vehicle alone. The manger Thomas was more informative. I only wish they were more informative about military policies and exceptions. More

by Maurice Verified Customer Verified Customer

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Christopher, my sales person, was able to find multiple vehicles that fit my needs and desires for me to test drive. Christopher was very helpful in helping me make my new purchase. He was professional a vehicles that fit my needs and desires for me to test drive. Christopher was very helpful in helping me make my new purchase. He was professional and friendly. More

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Awesome dealership to work with. Dotted every I and crossed every t. Customer service is outstanding Dotted every I and crossed every t. Customer service is outstanding More

by jpnixon Verified Customer Verified Customer

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Great experience with Mike Buedel and the entire staff including his manager.. We were thrilled with the custom build, the informative process and all of the updates provided to us while we waited for ou including his manager.. We were thrilled with the custom build, the informative process and all of the updates provided to us while we waited for our Defender to be built and shipped to us.. Not to mention we received the truck 30 days earlier than expected even during the Covid Supply Chain disruption. Thanks for everything! More

by mplumb Verified Customer Verified Customer

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Everyone at Ziegler Land Rover was exceptional. Hats off to the entire team, especially Simon. to the entire team, especially Simon. More

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