Tom Phelan | Page 10

Great to work with Alberto and Tommy were great to work with and everything was a smooth process. I would recommend this dealer to friends and family. Thank you! Alberto and Tommy were great to work with and everything was a smooth process. I would recommend this dealer to friends and family. Thank you! More

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Great experience all around. Jose went above and beyond to find me the jeep that I wanted. It was clear that Jose's first priority is making sure his customers are comfortable an Jose went above and beyond to find me the jeep that I wanted. It was clear that Jose's first priority is making sure his customers are comfortable and happy with their decision. Working with Jose and talking with Tom really made my decision to purchase go smooth. I will definently return and reccomend this dealer to anyone in the market. More

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Experience Best experience I have ever had buying a car. From the first phone call to the signing of my certified car I purchased. I hear this a lot but true h Best experience I have ever had buying a car. From the first phone call to the signing of my certified car I purchased. I hear this a lot but true here , treated just like family and Svet was the best. Very professional with great knowledge and a great sense a humor . Tom Phelan was outstanding and did a great job helping me out .David Mohler made was great making the finance process very easy and painless . Phelan family and team was the best and a place where I will when I need another car !!!! 👍😀 More

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Easygoing I would highly recommend this Jack Phelan dealership for a car purchase. Svet was our salesman, he makes you feel so comfortable as does the dealershi I would highly recommend this Jack Phelan dealership for a car purchase. Svet was our salesman, he makes you feel so comfortable as does the dealership. A very positive experience from everyone we came in contact with. More

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Quick Process and Great Selection and Staff Tom, Svet, and David made the process seamless. Went to multiple dealerships before I went here and it was a blessing that I ended up purchasing with Tom, Svet, and David made the process seamless. Went to multiple dealerships before I went here and it was a blessing that I ended up purchasing with Phalen. The Dealership and staff are straight to the point with no BS. The variety of cars makes it easier to compare. More

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New Jeep purchase I’ve received a fair deal on my new vehicle purchase. I’m overall happy with the purchase. Nikodem Zaremba was informative and honest with me. Tom Phe I’ve received a fair deal on my new vehicle purchase. I’m overall happy with the purchase. Nikodem Zaremba was informative and honest with me. Tom Phelan was very efficient, understanding, and helpful in answering all my questions via phone call/email by going above & beyond to get what I was owe. Finance went smooth and very thorough with Jonathan Castellanos. Thank you guys! :) More

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Absolute lies and treated like a second class citizen. Long story short: Promised the world, but lied to and misled, with a complete lack of respect and communication. Worked for three days to build a Long story short: Promised the world, but lied to and misled, with a complete lack of respect and communication. Worked for three days to build a deal on a used vehicle trade. Alberto Cortes gave me a price, and stopped communicating. Reached out to Tom Phelan, and a manager, Michal Marzec, to make a deal and came to an agreement. I secured my own financing. At this point I was thrown back to Alberto. My bank required a bill of sale and a copy of the title to secure financing as this was out of state. I had to call multiple times to get the bill of sale from Alberto. When he came through with it, I was then told that the title was locked in a safe and they can’t get to it until Monday. No problem, I want to make a deposit to hold the car, since financing on my end was worked out. I’m then told that I can make a deposit but they can’t hold the car, UNLESS I finance through the dealership, even though my bank has already approved me. I’m told this, and to put in a credit app by Patrick Wells. He says he’ll call me right back. For 6 and a half hours I call the dealership to get in touch with these managers to finalize the sale, with every single call answered being sent to a voicemail or being told that I’ll be called back. Towards the end of the day I’m called back, Michal told me I’m approved, but they don’t know at what rate, and the finance guy is busy but he will call me back with an answer shortly. I never received a call back. After an hour I call in, and am told now by Patrick that I was denied financing, and that the car sold. With a 702 credit score, I find hard to believe I was declined, seems like an easy excuse because they probably sold the car for more profit to some unsuspecting individual. I cannot imagine in this day and age they would treat a customer like this. I was also told that, "well the customer is in the showroom, we have to take care of the one that is here." If that is the case, why do you have a website and offer a "easy" way to purchase online? Are my dollars somehow different because I'm not "in the showroom?" So if you're there, maybe you're treated with respect, but if online shopping is what you like to do, avoid this place like the plague. More

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Would not honor advertised price. This dealer would not honor the price on Ram Promaster 2500, that was listed through CarGuru.com. Website did not disclose that the price was for busi This dealer would not honor the price on Ram Promaster 2500, that was listed through CarGuru.com. Website did not disclose that the price was for business owners only. I am not willing to pay 5k more than that price. Sales Mgr. never responded to email. More

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Awesome, very patient, and pleasant to deal with. Went to look at a car for my daughter, no pressure, very professional. Took the time to go over everything with me and my daughter. Awesome Experien Went to look at a car for my daughter, no pressure, very professional. Took the time to go over everything with me and my daughter. Awesome Experience !! More

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Amazing Service! Big thank you to Jonathan and Ruben for helping me with a brand new 2019 black on black Cherokee Thank you to the team Jorge pat Seba Tommy for maki Big thank you to Jonathan and Ruben for helping me with a brand new 2019 black on black Cherokee Thank you to the team Jorge pat Seba Tommy for making it happen Make sure you ask for Ruben he's awesome More

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