Tom Sabiel | Page 27

Cusomer Experience Would recommend them to everyone. Each party from Stu Fogler to service representative Tom Sabeil are complete professionals and make the buying & se Would recommend them to everyone. Each party from Stu Fogler to service representative Tom Sabeil are complete professionals and make the buying & service experience quite satisfying. Acura at Ramsey should be the Model used throughout the country at all other Acura dealers More

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2013 White Acura TSX bought my 2013 TSX and have to say that my salesmen Dwayne Campbell was so helpful and a true gentleman made sure everything was done right and as for bought my 2013 TSX and have to say that my salesmen Dwayne Campbell was so helpful and a true gentleman made sure everything was done right and as for the staff everybody was great a real nice dealership i would recommend this dealer as a 10 plus More

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Great Experience buying my New TLX The service here is excellent. My sales person Stu (Stuart Fogler) knows all the ins and outs of acura vehicles which help to make my buying experien The service here is excellent. My sales person Stu (Stuart Fogler) knows all the ins and outs of acura vehicles which help to make my buying experience pleasant. The General Manager Joe Rauch and his staff are one of the best supporting teams to work with, they all help to make my wife and I car buying experience last week great. We ended up purchasing two cars instead of one. Thanks Guys. Also Tom in service is a great contact with making sure you care keeps up with everyday wear and tear. More

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High Marks for Ramsey Acura This is my fourth Acura-Stu and the crew are the best. The guys in service are super too. If you want an Acura look no further. This is my fourth Acura-Stu and the crew are the best. The guys in service are super too. If you want an Acura look no further. More

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Awesome experience - as always! Absolutely fantastic dealership. I have been a loyal customer of Acura of Ramsey since I started college and I have never been dissatisfied. The Absolutely fantastic dealership. I have been a loyal customer of Acura of Ramsey since I started college and I have never been dissatisfied. The sales staff is friendly and knowledgeable and I cannot say enough of about the service department. I highly recommend both Tom Sabiel and Heron Dedios in the service department. Top notch customer service is guaranteed! More

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We had an excellent experience at Ramsey. Our salesperson Dwayne was knowledgeable, respectful and very friendly. He answered every question we had and was very patient. Once we decided to purc salesperson Dwayne was knowledgeable, respectful and very friendly. He answered every question we had and was very patient. Once we decided to purchase the car he literally led us through each step from purchase paperwork, financing, service and parts. We highly recommend this dealership. More

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I've used Acura of Ramsey for service since I got my 05 MDX new (from them). It's not the closest dealer to me, but after getting a headlight fixed somewhere else, I appreciate the low-key professionali 05 MDX new (from them). It's not the closest dealer to me, but after getting a headlight fixed somewhere else, I appreciate the low-key professionalism of Ramsey. They've always been excellent—Saturday appointments, loaners when I need them, high-quality work and fair prices. Tom Sabiel in service has always been very friendly and professional (the rest of the staff too). I've been able to keep that car in great condition for 9 years—now I bought a 14 MDX Advance from them, so I may not see the service department for awhile! More

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Acura of Ramsey is a great dealership. They're friendly, professional and have the best prices. Stuart Fogler was wonderful and we'll be going to him again for our next vehicle. He feels like fami friendly, professional and have the best prices. Stuart Fogler was wonderful and we'll be going to him again for our next vehicle. He feels like family. Tom Sabiel is always helpful and very professional when we bring our Acura in for service. More

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The shopping and purchasing process at Ramsey Acura was professional from start to finish. Artie was patient and respectful and never used a "hard sell" approach. I negotiated a price that beat Edmunds' professional from start to finish. Artie was patient and respectful and never used a "hard sell" approach. I negotiated a price that beat Edmunds' "True Market Value" price with no drama. For financing I scoured local and on-line banks for the best rate. I expected JB would match it. I was delighted when he beat it by 20 basis points. There is a strong emphasis on customer satisfaction at this dealership. Case in point: Two days after I took delivery of my MDX I noticed the traffic monitoring function in the Nav system was not active. I went back to the dealer. Rather than simply shuffle me down to Service, Artie struggled to trouble shoot the problem. He couldn't. Soon the Service department was involved. There were calls to AcuraLink in California. Tom from Service offered me a car to take while they kept mine to hopefully fix the problem. I was very impressed with the sense of urgency everyone had to fix this problem! (The problem turned out to be a computer server glitch in California and had nothing to do with my car. It was fixed a couple days later.) More

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Mr. Alan Anderson I normally do not write review Mr. Alan Anderson I normally do not write review comments but due to the outstanding support you team has provided me - I am compelled to do so. Mr. Alan Anderson I normally do not write review comments but due to the outstanding support you team has provided me - I am compelled to do so. As I’m sure you have been informed, I had experienced a number of ongoing problems with the purchase of my 2012 Acura TL SH-AWD purchased from your dealership. Tom, Miguel and Ralph were been outstanding troubleshooting and resolving most of the issues. However up until recently I have run into some additional concerns that were very, very challenging to diagnose - Honda Motor Corp in Torrance was notified and needless to say after 15 months of ownership and on and off again issues and repair, the best course of action was to sell the current car and purchase another. Admittedly, I was about to begin the process an seek alternative brands, but in a moment of optimism and genuine concern, Joe Rauch, Acura Ramsey General Manager, contacted me, discussed the issues with obvious real concern, then asked me to come back in to the dealership and let’s see what we could do with either further diagnose and repair to the existing TL or possible alternatives including another new car. After a number of discussions I decided the best option was to trade-in the current car for a new one. Joe along with your Assistant Service Manager, Stuart Fogler did an awesome job finding another SH-AWD TL of my desire and with for a very fair trade-in deal. Most importantly they were attentive to ensure my satisfaction with zero pressure - This was evident through-out the entire process without wavering. As an executive in a service organization I am very familiar with satisfying the needs of you clientele. Your team is tremendous with prompt support, guidance, knowledge and resolution when needed. - True professionals and a one- of- a- kind dealership ! When it is time to replace my better half’s car – I am coming back to Acura Ramsey. More

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