Tom Snyder | Page 2

OUTSTANDING Raptor order, delivery and purchase experience!! The professionalism, customer support and customer focus is the best I have ever experienced. After visiting several local Ford dealers in search of The professionalism, customer support and customer focus is the best I have ever experienced. After visiting several local Ford dealers in search of a Raptor in the configuration I wanted, with no luck, Koons Baltimore Ford was recommended to me by a friend. Thank you to Tom Snyder, Tim Robertson and Will Malloy! I ordered a Raptor from Sales Manager Tom Snyder in early November. He took the order over the phone, with no deposit required and no $2000-$10000 MSRP mark-up. Sales Rep Tim Robertson made configuration changes I requested leading up to the truck being built. Tom and Tim provided the updated order details throughout the process. When I picked up my Raptor, Tim met me at the dealership door and led me through the purchase process, which was pain free and only took an hour and a half due to the efforts of Finance Manger Will Malloy. Will is a true professional and provided the smoothest truck purchase transaction I have ever heard of! Koons Baltimore Ford is in a league of its own and is the ONLY dealership I will ever recommend. More

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Bad Deal On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after fu On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after further looking into it I noticed that the door had been repainted and then the pillar that held the door on was painted also and a very bad job . I never would have thought that a brand new truck for $77000 would have been pushed onto me without disclosing prior damages like this, it is illegal to not disclose these prior damages in Maryland but what makes it worse is the fact that the manager "Tom Snyder" just blew me off and tried to sweep all of this under the mat like it never happened... When I refused to let them repaint my brand new $77000 truck he threatened me with the police if I didn't return his loaner car immediately ...smdh what kind of establishment would treat a customer this way??? Stay far away .... save your self the troubles More

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Earns Customer Loyalty I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned abo I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned about the money and those, like Tom and Tim at Koons Ford of Baltimore, who care about the customer and are genuine car guys. Parts and Service have always treated me well. This was by no means my first purchase and will by no means be the last. More

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Happy Buyer Thank you Pete (Dixon) for the wonderful buying experience. From the minute we walked in you and your co-workers made the car buying process seamless Thank you Pete (Dixon) for the wonderful buying experience. From the minute we walked in you and your co-workers made the car buying process seamless. We are very happy with the vehicle, price and follow-up service. Nancy & Dennis More

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Best truck purchase to date This was my first truck purchase and it was easy as can be. The managers Mark Rodgers and Tom Snyder went over and above to get me the best deal possi This was my first truck purchase and it was easy as can be. The managers Mark Rodgers and Tom Snyder went over and above to get me the best deal possible, and for that I am thankful. I never felt pressured and Harry the finance manager worked smoothly and efficiently to get me on my way. Thanks to everyone there who had a hand in my first truck purchase! It was memorable and I definitely recommend everyone to come here!! Thanks again More

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Best car buying experience ever My experience at KOONS BALTIMORE FORD was the best car buying experience ever. Ben my salesperson worked with me diligently to provide all the inform My experience at KOONS BALTIMORE FORD was the best car buying experience ever. Ben my salesperson worked with me diligently to provide all the information I asked for and made my purchase comfortable and easy. Steven Ageloff completed my paperwork in a timely manner and helped me through the process with professionalism and ease. I have purchased over 10 cars in my lifetime and this was the best experience I have ever had. Thank you to Ben and Steven for being professionals and making my experience one to remember. Maybe next time I am in to purchase, they will have some Herbal Tea and cold water bottles. I wish F series had a DVD entertainment system as an option. (My friend recently bought one as well and he has 2 kids that would enjoy such a feature) More

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Two cars because the sales team knows what they are doing We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of Baltimore - we bought two vehicles and they had exactly what we wanted in stock - The sales people take their time and don't leave you hanging. I will recommended to all friends and family. More

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Great People, Great Deal and Professional Atmosphere I needed 3 vehicles for my company. hands down they gave me the best deal. What I didn't overly expect was the way they took care of me. they were ver I needed 3 vehicles for my company. hands down they gave me the best deal. What I didn't overly expect was the way they took care of me. they were very personable and treated me like I was the only one there. I have had it before at other places where, getting a great price meant that they didn't have to treat me like they appreciated me. Koon's couldn't have been nicer. From beginning to end, they were great and did everything they said they would do. Derek was my sales person and he literally was awesome. If you need a vehicle, at least go in and ask for Derek and see what he can do. I'm sure you will be pleased that you did. Wayne R. More

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The fiesta I baught was perfect I picked up a fiesta from koons Ford in Baltimore and I hhave to say it was painless. We came in and were immediately greeted by Tim who helped us mak I picked up a fiesta from koons Ford in Baltimore and I hhave to say it was painless. We came in and were immediately greeted by Tim who helped us make up out mind on the vehicle, he explained all of the features in detail and was super professional and knowledgeable. Harry our finance manager walked us through the benefit of maintenance plans and warranties and really shows the value in them. We will definitely come back again!!!! More

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Satisfied Customer !!! We bought our new 2016 Explorer Sport 3 weeks ago and were impressed not only with the vehicle but also with the dealership and staff. We agreed on We bought our new 2016 Explorer Sport 3 weeks ago and were impressed not only with the vehicle but also with the dealership and staff. We agreed on a terrific price before traveling 2 hours for delivery on the following day. Sales associate Scott Holt had the vehicle all prepped, gassed and ready to go, and it was even his day off. Thank you Scott. In a short time, we were on the return trip home. He also got my military discount quickly approved. More

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