Tom Snyder | Page 7

We bought a new Ford Explorer and love it! This was by far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thou far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thought I would say that about a car salesman) He even let us know that a rebate we were after was $500 more than what we thought it was. He worked hard to get us the exact model we wanted and quickly. I awlays hate going to dealerships because I don't like being pressured to buy and it happens every time - this was the first time I felt I could relax. Jimmy Lowery was also very friendly and professional when we did all of our final paperwork. He let us know about the extended warranty's but never pushed us to buy them. I can't say enough good things about Koons! We will definitely be repeat customers. More

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I had an excellent experience with Koon's Ford Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Balt Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Baltimore dealer over the phone about a car I saw on the website. Tom was extremely friendly and helpful. He answered all my questions and made me feel very comfortable with the purchase. He personally took additional interior pictures of the vehicle for me and even gave me his personal cell number to call if I couldnt reach him at the dealer. The customer service he showed me was amazing. I agreed to the purchase without even seeing or driving the car. Tom personally picked me up from the Amtrak train station in the new vehicle and completed the paperwork with me. Everything was explained clearly with no surprises. I bought the Ford Fusion 2012 and it has exceeded my expectations. Once my income goes higher, I plan to return to the same dealer again in a few years and see Tom to upgrade to the newest model. Excellent experience overall. More

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Enjoyed working with everyone. i did not feel pressured, I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i had done my homework on the car i wanted. i know I could have bought the same day and drive a car home but realistically did not expect to. past experiences with other dealerships and manufacturers have been a lot of haggling and pressure, even in dealerships that advertise "no haggle" prices. thanks tom, jimmy and russell for the start of my ford relationship, since this is the first time buying from you as well as buying a ford. More

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The customer service from Tom Snyder was better than past experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless of the issue, its important to the customer and their tact works. Very good service and its rare to be present across an organization with the consistency that Koons has been able to achieve. The GM must be pretty good. More

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Just bought a new Ford Edge Sport from Koons Ford on Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best car shopping and buying experience I've ever had. Everyone at the dealership treated me well - genuinely helpful. I learned of Koons Ford through a co-worker, who raved about his experience. Now I will highly recommend Koons Ford to everyone I know. Thank you, Koons Ford - can't wait to jump in my new Edge Sport! More

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I called to inquire about a specific type of vehicle. Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet, we were pretty knowlegeable ourselves and had actually planned to visit several dealerships, and we informed Tom of this. Needles to say because of the overall atmosphere and abience of the dealership, the professionalism of Tom and the wonderful experience with Steve, the F&I manager. Koons Ford of Baltimore was our first and last stop. Additionally, I'd planned to finance the vehicle with my credit union, but ended up using the financing that Steve had offered. This was one on my most pleasant automobile buying experiences. I will highly recommend Koons Ford Baltimore and specifically Tom and Steve to my wide circle of family and friends. They do the auto sales profession PROUD. More

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Koons Ford was an excellent experience. Tom Snyder, our sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my ne sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my new mustang. More

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Tom Snyder went above and beyond the call of duty to get me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, respo me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, responsive, and low pressure. Thanks! More

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I went in looking for a fiesta my budget was relatively tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their online inventory and found a car i loved and just wanted to drive it for fun and to see what it was like. After driving the car and loving it Tom Snyder (my sales rep) gave me aprice that was fair and better than any other dealership i had visited. Afterbwe went forward their was no pressure to make the sale and Jimmy Lowry in the finance dept. worked to get me a great rate even though my credit was not exceptional. I LOVE my new 2011 fusion it is everything i could have hoped for at a great price. Overall everyone at the dealership was professional and a pleasure to deal with it will be the first place i go when buying my next vehicle and i will be excited to recommend them to my friends and family. Thank you koons of baltimore! More

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Me and my wife bought a 2011 Ford Edge Se on June 25. We are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He was very helpful. We drove past three ford dealerships to get to koon's baltimore ford because of the great reviews. Highly recommended! More

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