Tom Snyder | Page 6

Everyone I worked with in purchasing a vehicle from Koons Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving me the best price possible as well as the lowest interest rate in order to complete my purchase. More

Report | Print

I just purchased my new Fiesta from Koons, and I could not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatso not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatsos. After explaining to Dennis that I was working within a tight budget, he explained that it would be difficult to find a new car on the lot within my price range because of add-ons through the various packages. However, I could order a car through Ford with only the features I wanted. Dennis gave me a very comprehensive cost breakdown of my new car, including taxes titles and fees. When I decided to order my car through Koons, Dennis placed the order without me having to put a deposit down. What I found most refreshing about the process was how upfront Dennis was with the pricing. What he said I would pay was what I paid - there were no hidden fees or last minute surprises. Dennis and Sam kept me updated throughout the process of my car being built. My Fiesta came in this past weekend and I love it! Dennis, Sam and Tom (whom I dealt with for the paperwork) were all professional and courteous. They made the process so easy! If you're looking for a dealer who is responsive and is honest in their pricing, go to Koons! More

Report | Print

I have purchased a vehicle from this dealership in the I have purchased a vehicle from this dealership in the past. The staff is reliable, friendly and professional. I was not pressured into making a pu I have purchased a vehicle from this dealership in the past. The staff is reliable, friendly and professional. I was not pressured into making a purchase. I would recommend this dealership to my friends. More

Report | Print

We've purchased many cars over the years and I usually dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't have it, we'll locate one, which he did almost immediately. We were treated with respect as soon as we entered the dealership and through out the entire buying and trading process. We looked at numerous colors and options, asking Tom tons of questions, in which he could answer all. These guys made the entire process easy and extremely pleasant. I'm very happy with my new Explorer, have told my friends that they need to try Koons Ford the next time they want a vehicle. More

Report | Print

I would highly recomend this dealership and the two gentleman that I had the pleasure of doing business with. Tom Synder & Jim Lowry were able to find me the vehicle I wanted for the price I wanted to gentleman that I had the pleasure of doing business with. Tom Synder & Jim Lowry were able to find me the vehicle I wanted for the price I wanted to pay with no hassle. It was a great buying experience! More

Report | Print

You won't regret stepping into Koons thanks to the friendly and knowledgeable salesmen. - There is no pressure to buy. - You get a test drive right away. - And most important, there is a wide ran friendly and knowledgeable salesmen. - There is no pressure to buy. - You get a test drive right away. - And most important, there is a wide range of choice! manual/automatic, many colors, many models. More

Report | Print

Had a great experience at Koon's thanks to Tom. He was super friendly,fast and helpful. He helped me get into my first SUV and taught me how to work everything in the car!He also helped me get amazing fin super friendly,fast and helpful. He helped me get into my first SUV and taught me how to work everything in the car!He also helped me get amazing financing that was comfortable for me. I would recommend him to anyone! Thanks Tom! :) More

Report | Print

Painless car purchase. Best experience ever. Maybe because I was getting my Escape Hybrid serviced and just walked into the showroom. Sales rep was very easy to work with. Highly recommend Koons Ford because I was getting my Escape Hybrid serviced and just walked into the showroom. Sales rep was very easy to work with. Highly recommend Koons Ford Baltimore. More

Report | Print

Would definitely recommend this dealer to family and friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing an friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing and process. Tom was an excellent knowledgeable and friendly representative. More

Report | Print

We first went to Apple Ford and walked out because of the poor customer service. After reading the reviews of Koons dealership we decided to give it a try and couldn't be happier!! Tom Snyder, our salesman poor customer service. After reading the reviews of Koons dealership we decided to give it a try and couldn't be happier!! Tom Snyder, our salesman was very professional,honest (yes, I never thought I would say that about a car salesman)and a great help. He never once pressured us and was very helpful with all of our questions. We saw Tom Snyder to finish up all of our paperwork and he also provided excellent, friendly customer service. We were in a bit of a rush due to other commitments and they helped to get thing wrapped up quickly so we could be on our way. It is very hard to find customer service at he level they provided(especially at a dealership)...we will definitely be returning customers! More

Report | Print