Tom Whalen | Page 5

The car sold itself I was considering a smaller Honda when my lease was up in September. Being from a difficult to reach island, I stopped at my dealership 3 months earl I was considering a smaller Honda when my lease was up in September. Being from a difficult to reach island, I stopped at my dealership 3 months early because I had my car off island (a twice yearly occurrence) and wanted to test drive its replacement possibilities, as well as get new lease options explained. With a new salesman, I found myself quickly under contract for my next car and arranging to turn in the old one/collect the new just days later. This meant I could still use my return reservation and not have to hassle with the added expense of another ferry ticket. Because the dealership had handled these exchanges so well the previous time, truly understanding the logistical challenges we islanders face, I expected all to go smoothly again. Unfortunately, my new salesman lacked experience and did not anticipate or schedule well to meet the challenges. Extra equipment ordered and paid for (roof rack and cargo carrier) were forgotten. He was able to grab the carrier from the store room at the last minute but I had to leave without the rack. A week later, I still have no idea when I will see it, or if I can actually install it myself. Also, the car came with plates, after some delay, but no inspection sticker. I waited in line on island for two hours to get it inspected and was told that the Hyannis Honda should have handled the inspection for me, but often sloughed their responsibility on one pretext or another. I like my new HRV fine, but it is a rougher ride than its predecessor, the CRV. I chose the HRV because the CRV got larger in the last 3 years, and that is not an advantage on an island with narrow streets and seasonal traffic/parking challenges. So while I used to be a rabid fan of both the CRV and the dealership where I got it, my enthusiasm is more tempered this time around. The car is good and meets my criteria; the dealership did a good job, but not a superlative one having the car ready when they said they would; my new salesman was polite and hardworking, but his learning curve contributed to difficulties I hadn’t expected. My review is basically positive but nuanced. More

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Quick,professional,customer focused. Tom Whelan, our sales rep quickly focused on our requirements and was able to come up with a product and a plan that was clearly acceptable. We are ex Tom Whelan, our sales rep quickly focused on our requirements and was able to come up with a product and a plan that was clearly acceptable. We are extremely happy with our Accord EX-L and with the terms of our lease, We are unhappy with Honda that they do not have a low mileage option (10k vs 12k per year) but this had no bearing on our great experience with Tom. Saw him on a Tuesday and drove off in our new car on Saturday. Thank you Tom and Hyannis Honda. More

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Ridgeline Purchase I just purchased a new Ridgeline and couldn't be happier with the process. From the first step in the door until I was handed the keys, everything we I just purchased a new Ridgeline and couldn't be happier with the process. From the first step in the door until I was handed the keys, everything went smoothly. Everyone made me feel welcome, comfortable, and there was absolutely no pressure. Tom, Mike, and Jake were knowledgeable, helpful, and did a great job overall. Thanks everyone for making what tends to be a stressful event a pleasurable one. The vehicle has surpassed my expectations and is everything I had hoped it would be. Beats the competition, hands down! I love it! More

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Purchase reviee Great experience. Tom was very informative and patient. Staff let my 10 year old grandson play in the showroom. No pressure. Met our price. Available Great experience. Tom was very informative and patient. Staff let my 10 year old grandson play in the showroom. No pressure. Met our price. Available by phone, text to answers questions after. Service quick to get sticker. Finance not pushy with warranties. First Honda experience based on car magazine reviews. Former Nissan owner times3. Great teaching about car details. More

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