Tomi Nguyen | Page 7

vehicle was towed in after service hours and I was contacted within 15 minutes of the service department opening the next day by Rickey. That same day the car was looked at and repairs were quoted, af contacted within 15 minutes of the service department opening the next day by Rickey. That same day the car was looked at and repairs were quoted, after repairs were approved my vehicle was ready 3 days before the expected repair date. Was kept informed the entire time and offered a loaner vehicle. Would recommend service to anyone looking for a VW dealer and would recommend them to see Rickey. More

by Carter Pennington Verified Customer Verified Customer

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They are ver nice and helpful thank you so much for you guys service I will be back for my next oil change guys service I will be back for my next oil change More

by pratt.latyra Verified Customer Verified Customer

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The absolute worst experience ever! Advisors,management, and workmanship are terrible! Waste of time and resources. Advisors,management, and workmanship are terrible! Waste of time and resources. More

by jmhernandez0470 Verified Customer Verified Customer

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I took my vehicle for service and repair of a recall and everything was fine, they repaired everything and also the service, the only problem was that they gave a scratch to my vehicle everything was fine, they repaired everything and also the service, the only problem was that they gave a scratch to my vehicle More

by luis24p24a Verified Customer Verified Customer

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There was an issue of my engine oil level being low soon after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am givin after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am giving 3 stars). Turned out, the engine oil was at very low level. Technician had to pour two bottles of oil. Mind you, this is after an oil change. I’m questioning their quality control. I also left a sweater in one of the chairs in their waiting area and no one has called me back about it. I called and left them messages. I’m questioning their trustworthiness. I’m leasing my car from them and I don’t think I will lease with them ever again. More

by amyccrooks Verified Customer Verified Customer

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I brought my car in to have its annual service and I brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do a brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do and get back in touch with me but that never happened that's the only reason I'm giving four stars the service as usual it's done properly I'm just disappointing in the mat issue not being resolved More

by Brian Verified Customer Verified Customer

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Friendly but kept a car a little too long but could have been attributed to holiday. But thank you been attributed to holiday. But thank you More

by Vickerylaw Verified Customer Verified Customer

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Clay Cooley Park Cities is the go to for Dallas. The service is personable, straightforward, and accommodating. As I waited for my salesman to work magic, I glanced around and saw a very diverse cli The service is personable, straightforward, and accommodating. As I waited for my salesman to work magic, I glanced around and saw a very diverse clientele. Young, older, upper echelon, average Joe’s, and a rainbow of ethnicity. After my purchase, I began to notice all the Clay Cooley license plate frames in my area. Bishop Arts, Uptown, Trinity Grove, and downtown Dallas loves Clay Cooley. If you were on the fence, hop over. You’ll be smiling from ear to ear! More

by Jawne Simone Verified Customer Verified Customer

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Quick check in and answered all the questions. Car was serviced and ready for pick up on time. Car was serviced and ready for pick up on time. More

by hdng0410 Verified Customer Verified Customer

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Service was great, great communication and very friendly. Will happily be coming back for additional work Will happily be coming back for additional work More

by bmarsh8 Verified Customer Verified Customer

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