Tomi Nguyen | Page 8

Everything was great, very recommended Thanks for all Good everything they did for me God bless them all Good everything they did for me God bless them More

by carlos.crary Verified Customer Verified Customer

Report | Print

The salesman was very friendly and informative about the car I wanted and honest. Thank you car I wanted and honest. Thank you More

by markdodds76053 Verified Customer Verified Customer

Report | Print

They were super helpful and easy to communicate with throughout the service time. Loved being able to text while I was at work. throughout the service time. Loved being able to text while I was at work. More

by summer.dolder22 Verified Customer Verified Customer

Report | Print

I would not recommend your dealership! !! once again, I will say there is no way possible with the accredited dealership that you are that I actually had a car for less than six months and !! once again, I will say there is no way possible with the accredited dealership that you are that I actually had a car for less than six months and it broke down and you tried to charge me $15-$2000 to get it fixed. That’s not right goodbye. More

by deeprice412 Verified Customer Verified Customer

Report | Print

I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

by adulaney Verified Customer Verified Customer

Report | Print

Never going back to service vehicle there, I had tge mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got bille mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got billed for a diagnostic that was bull and got charged for a bunch of parts that I didn’t even need and ended up fixing the car myself More

by lindajoyeria Verified Customer Verified Customer

Report | Print

Moe was so helpful and I’m grateful to have found the perfect car for me! perfect car for me! More

by jennaridgway93 Verified Customer Verified Customer

Report | Print

The service dept is not anything near what it used to be and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only and I’ve been bringing my car here since 2008. Greeting was great, as always. Response by the original service advisor was poor at best. It was only after I got out of my car and went into the service manager’s - Tomi - office to tell him why I was driving away without getting the service done that I got any response. His response was good, not quite very good, but again, I had to seek him out and he then assigned me a different advisor. And all this was for just an oil change and inspection, which the initial advisor told me was going to be at least 3 hours. When I made the appointment the day before and told the guy on the phone - by the way, nobody cares to give their name unless you ask for it - that I would be waiting, he never told me it would be at least 3 hours. When my original advisor told me that and I asked her why, she refused to answer my question. I asked her for another advisor since we weren’t able to communicate very well and it went south from there. She left me sitting in my car for 15 minutes, and that’s when I walked into Tomi’s office where I found her chatting with him. Communication was poor, but Tomi did ultimately see to it that my car was serviced in a timely manner. Then there’s the matter of no longer being able to pay with a credit card without incurring a service charge for that. That was a surprise at the end when I went to pay out. THAT is not a good thing. More

by Nope Verified Customer Verified Customer

Report | Print

They were very helpful. I appreciate them working with the time constraints I had and delivering the vehicle I appreciate them working with the time constraints I had and delivering the vehicle More

by larry@ashbrooks.net Verified Customer Verified Customer

Report | Print

i had a great experience. ulises and michael were wonderful and made me feel comfortable about my car buying. ulises and michael were wonderful and made me feel comfortable about my car buying. More

by sarahjutts Verified Customer Verified Customer

Report | Print