Tommie Mercer | Page 5

Great communication and quick turnaround time. They always wash my car is always very welcome always wash my car is always very welcome More

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Excellent service and explained everything extremely well. My wait time was a bit too long. well. My wait time was a bit too long. More

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I was not a happy camper with the service I received at Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we needed to fill it with air. They couldn't find it, either time they checked. Yet we went to Discount Tire today and they immediately found a fairly good size nail in minutes! Also, at Southside Kia, I unfortunately left a very nice pair of sunglasses there, and I called asap when I noticed I didn't have them. Tommie said he had them and would put them aside, but when I returned in two weeks, they were gone. Tommie was surprised they were gone, but he told me "don't worry, we'll figure something out." Come to find out, they would not reimburse me in anyway, although they lost them. Tommie told me I should have come in sooner to pick them up Really? I live 40 minutes away, and they didn't have my replacement side mirror and door handle ready for 2 weeks. So again, Really? My fault? When I clearly was no longer a happy camper, Tommie was rude! Good luck to others! More

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I was completely satisfied with the service I received from Kia of Regency. They ensured that my concerns were acknowledged and met. from Kia of Regency. They ensured that my concerns were acknowledged and met. More

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