Tommie Mercer was one of the best service agents we have
ever dealt with, and we have been a customer of Southside Kia for years. Unfortunately, I do not remember the name of the girl who checked us out wh
ever dealt with, and we have been a customer of Southside Kia for years. Unfortunately, I do not remember the name of the girl who checked us out when the car was ready, but she was great to deal with as well.
More
by mullnancy
Feb 10, 2022 -
Kia on Atlantic responded
We're happy to hear Tommie and our team made your visit a great one -- thanks!
Great communication and quick turnaround time. They
always wash my car is always very welcome
always wash my car is always very welcome
More
by Rest173
Dec 01, 2021 -
Kia on Atlantic responded
Thank you for the excellent review!
Excellent service and explained everything extremely
well. My wait time was a bit too long.
well. My wait time was a bit too long.
More
by karto
Nov 26, 2021 -
Kia on Atlantic responded
We're happy to hear our team made your overall experience a good one -- thanks!
Nov 26, 2021 -
karto responded
You’re welcome!!
I was not a happy camper with the service I received at
Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we
Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we needed to fill it with air. They couldn't find it, either time they checked. Yet we went to Discount Tire today and they immediately found a fairly good size nail in minutes! Also, at Southside Kia, I unfortunately left a very nice pair of sunglasses there, and I called asap when I noticed I didn't have them. Tommie said he had them and would put them aside, but when I returned in two weeks, they were gone. Tommie was surprised they were gone, but he told me "don't worry, we'll figure something out." Come to find out, they would not reimburse me in anyway, although they lost them. Tommie told me I should have come in sooner to pick them up Really? I live 40 minutes away, and they didn't have my replacement side mirror and door handle ready for 2 weeks. So again, Really? My fault? When I clearly was no longer a happy camper, Tommie was rude! Good luck to others!
More
by bettyfriend1
Nov 30, 2021 -
Kia on Atlantic responded
Betty, This is upsetting to hear and we would like to learn more about your visit. Please send us an email with further information so that we can look into this issue immediately.
Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Nov 30, 2021 -
bettyfriend1 responded
I'll repeat as there's nothing further I care to say, except I spoke with the manager and he said he'd review it and get back to me re my sunglasses. He did not!!! I even gave them the receipt that they cost me $75. Yes, my fault for leaving them there, but I'm pretty sure that happens to lots of people, often. I was not a happy camper with the service I received at Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we needed to fill it with air. They couldn't find it, either time they checked. Yet we went to Discount Tire today and they immediately found a fairly good size nail in minutes! Also, at Southside Kia, I unfortunately left a very nice pair of sunglasses there, and I called asap when I noticed I didn't have them. Tommie said he had them and would put them aside, but when I returned in two weeks, they were gone. Tommie was surprised they were gone, but he told me "don't worry, we'll figure something out." Come to find out, they would not reimburse me in anyway, although they lost them. Tommie told me I should have come in sooner to pick them up Really? I live 40 minutes away, and they didn't have my replacement side mirror and door handle ready for 2 weeks. So again, Really? My fault? When I clearly was no longer a happy camper, Tommie was rude! Good luck to others!
I was completely satisfied with the service I received
from Kia of Regency. They ensured that my concerns were acknowledged and met.
from Kia of Regency. They ensured that my concerns were acknowledged and met.
More
by Detrick Wilson
Nov 26, 2021 -
Kia on Atlantic responded
Thank you for the fantastic review, Detrick!
Dealer Reviews
Cars for Sale
Dealer Log In
