Tommie Mercer | Page 4

I always get good service from this dealership. Service advisor, Tommie Mercer understood what I needed and was most cooperative. Service advisor, Tommie Mercer understood what I needed and was most cooperative. More

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I contacted the General Manager directly because I felt the Service Manager was non-responsive even though he said he’d get back to me. I can only imagine the GM delighted the inquiry to the very person I the Service Manager was non-responsive even though he said he’d get back to me. I can only imagine the GM delighted the inquiry to the very person I wanted to discuss. By the Service Manager’s own word, just because we did “shotty work” on the engine replacement, doesn’t have anything to do with the catalytic converter code coming up the next day. My engine light came on, all they did was hook it up and tell me I need a new Catalytic converter. Quoted me $2,900. Plus and would have to order and have the part in 2-3 days. They never even checked the work, no mechanic just “computer says”. I called around, only needed a portion of a catalytic converter. The “mechanics” actually did an assessment first, got the part which was damaged by the fumes being caused during the oil consumption problem. My engine had not been mounted properly, greater than a 1/8 inch gap, only one bolt was out back on the engine, the other bolt was actually found in the catalytic converter. NO Accident. The mechanics wrote up what they found, I hoped Kia would do right by me and pay the repairs or at least some of it. The Service Manager, very snuggly offer a $500.00 credit to use in their service department. Took no responsibility, condescending to my lack of auto knowledge to think one thing had anything to do with the other, even with the shotty work. This is the 2nd Kia from this dealership, my first Kia died a week after I put $1200.00 of work into it. Since I had no warrenty remaining I had to buy a new car. With 17 months of payments left I did not want to do that again. My Service Adviser had to tell sales to leave me alone because they kept calling to buy my car. One more thing, when I tried to use the $500.00 to purchase an extended warranty, I received no help whats so ever. A promise of a call regarding the credit and then nothing. He likely spoke with the Service Manager regarding it and was once again no help. One thing I learned from this, going to a dealership for help means nothing, their mechanics don’t have extensive training or experience, you can get anybody that has some background with little experience. My belief the dealership is the best place to go is totally gone, find a good mechanic that will look under the hood. Very poor service and response. I do not give negative reviews generally, but this was so poor and extremely expensive a lesson. More

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We love our new EV6 First Edition. David made the process of acquiring this beauty smooth and pleasant, and has gone out of his way to help us learn all about the amazing technology th David made the process of acquiring this beauty smooth and pleasant, and has gone out of his way to help us learn all about the amazing technology that comes with this electric car. We are beyond pleased. David is an excellent resource and a pleasure to work with - highly recommend you ask for him when buying a Kia - he also sold us our 2020 Telluride which is also an awesome vehicle! Our pup Zoe also loves visiting Southside Kia - everyone treats her so nice when we are in looking at new cars or servicing our existing cars. Great Dealership all around. More

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Tommie Mercer was one of the best service agents we have ever dealt with, and we have been a customer of Southside Kia for years. Unfortunately, I do not remember the name of the girl who checked us out wh ever dealt with, and we have been a customer of Southside Kia for years. Unfortunately, I do not remember the name of the girl who checked us out when the car was ready, but she was great to deal with as well. More

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Great communication and quick turnaround time. They always wash my car is always very welcome always wash my car is always very welcome More

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Excellent service and explained everything extremely well. My wait time was a bit too long. well. My wait time was a bit too long. More

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I was not a happy camper with the service I received at Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we Southside Kia's Service Department October 2021. Among other things, twice I had them check for a leak in my front passenger tire as every 2 days we needed to fill it with air. They couldn't find it, either time they checked. Yet we went to Discount Tire today and they immediately found a fairly good size nail in minutes! Also, at Southside Kia, I unfortunately left a very nice pair of sunglasses there, and I called asap when I noticed I didn't have them. Tommie said he had them and would put them aside, but when I returned in two weeks, they were gone. Tommie was surprised they were gone, but he told me "don't worry, we'll figure something out." Come to find out, they would not reimburse me in anyway, although they lost them. Tommie told me I should have come in sooner to pick them up Really? I live 40 minutes away, and they didn't have my replacement side mirror and door handle ready for 2 weeks. So again, Really? My fault? When I clearly was no longer a happy camper, Tommie was rude! Good luck to others! More

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I was completely satisfied with the service I received from Kia of Regency. They ensured that my concerns were acknowledged and met. from Kia of Regency. They ensured that my concerns were acknowledged and met. More

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