Tommy Hatcher
Tommy Hatcher at Ken Ganley Subaru Wickliffe

Tommy Hatcher

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Tommy Hatcher

July 10, 2026

Dealership Rating
Employee Rating

Friendly , efficient kept me informed ,service advisor-Tommy was quite helpful.price quote upfront and was honored More

by Rmaxhimer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 12, 2026

Ken Ganley Subaru Wickliffe responded

Thank you for choosing Ken Ganley Subaru Wickliffe and sharing your experience! We're delighted to hear Tommy and the whole team were so helpful. We hope to see you down the road!

June 12, 2026

Dealership Rating
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Everyone there has been very nice and helpful. Explains everything to me. I waited for my car. They were very busy, but it was done before the time he told me. More

by Blakesayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 08, 2026

Dealership Rating
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Technician Tommy was very friendly and thorough in explanations. Great location and job well done! More

by juco1985
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2026

Ken Ganley Subaru Wickliffe responded

Hi Juco! Thank you for leaving us this five-star review and for your kind words about Tommy from our service team at Ken Ganley Subaru Wickliffe! We'll see you next time!

May 04, 2026

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I have nothing bad to say about this dealership so far everything has been great from the sales financing and Service Dept. More

by mmaple26
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
May 05, 2026

Ken Ganley Subaru Wickliffe responded

Thank you for your review, from sales to financing and service! We hope to see you again at Ken Ganley Subaru Wickliffe. Safe travels!

December 12, 2025

Dealership Rating
Employee Rating

Outstanding leadership, sales, and service. personnel. They searched for the color of model I requested and found it. Very thankful for their hospitality and professional work ethic. More

by DAN@PETLODGEUSA.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Vasile, Terry Maxson , Mike Kaminski

Dec 19, 2025

Ken Ganley Subaru Wickliffe responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2025

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I purchased my Subaru cross track from Ganley Suburu in Wickliffe and got a much better deal than I could get anywhere else on the same vehicle. I have used them for all subsequent service and they have be More

by zmcduffie
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Beck , Erica Caja

Nov 26, 2025

Ken Ganley Subaru Wickliffe responded

Hi, MC Duffie! It's fantastic to hear that you got a great deal at Ken Ganley Subaru Wickliffe and that Tommy is keeping your Subaru running smoothly. Thank you for choosing us and sharing your experience! Safe travels!

October 05, 2025

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Employee Rating

The staff at the dealership was exceptionally helpful. The owner, Lou our sales representative and Tommy and Craig went above and beyond. Very happy with our purchase. More

by LINDAMIMOSA36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 07, 2025

Ken Ganley Subaru Wickliffe responded

Linda - thank you for choosing Ken Ganley Subaru Wickliffe and sharing your kind words about Lou, Tommy, and Craig! We hope to see you again down the road. Enjoy your new car!

August 20, 2025

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Employee Rating

The dealership is great. But the maintenance department is terrible! The car wasn't cleaned at all. Had nasty goop in the back seats of the car. Need to get the car detailed More

by Shawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Vasile

Aug 24, 2025

Ken Ganley Subaru Wickliffe responded

Hi Shawn, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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