"My salesman Tommy J. Is the best!!!"
Great dealership to purchase a car. My salesman Tommy Jackson was awesome. I highly recommend him when purchasing your next vehicle. Very easy to communicate with.
"Worst Experience Ever "
This was the absolute worst car buying experience I have EVER had in my life. I was lied to by the salesman multiple times concerning each & every aspect of the overall deal. I will will NEVER return to this dealership, nor will I recommend anyone to go here. This is only the place to go If you want the cliche dishonest, used car salesman experience, with all of the hassle, anger and frustration provided to you for free.
"Fraud Deceit Lies"
Bought a Jeep Wrangler and agreed and signed terms with salesman Michael Pham. Amber Lancaster changed terms, lied and added over 8,000 extra charges. I have contacted the dealer over 50 times and though Justin promised to help resolve issues he has never returned my emails or calls and it’s been 44 days. Shane Manry the Head of Sales told me himself that the sales manager told him I agreed to different terms than the ones that April inserted into the lease. They know I have been defrauded yet Justin refuses to respond to me. Shane Manry told me they video record transactions so they have proof of Amber and my discussions and my refusal to buy warranties $2164, $1500 and GPS $695, L&M 392.64 were all added to lease in addition to 42mos terms vs 36 mos. They have not canceled the warranties despite my requests. Two days after signing there are over 8 credit inquiries yet we had already had approved financing. I have contacted them for signed agreement with salesman yet still do not have. They also lied about my approval for financing. I have a credit score of 752 Experian as of this week. I have never seen anything like this. There is no one there that takes responsibility to address a customer who has been a victim of fraud. I also believe as a single woman they discriminate and have taken advantage of me. I have begun to log formal complaints with Jeep and their parent company FCA AUTO and TxDMV.
Other Employees Tagged:
, Amber Lancaster, Shane Manry, Michael Pham, April Cirutti