Tommy Luk
Tommy Luk at BMW of West Houston

Tommy Luk | Page 7

Professional Client Advocate

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

4.9
72 Reviews
4.9

72 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

31 yrs

Languages Spoken

Cantonese Cantonese

English English

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72 Reviews of Tommy Luk

January 30, 2020

Dealership Rating
Employee Rating

Excellent experience with Sales as well as finance. Everyone was friendly and accommodating. I love a bit farther away but would definitely come here for my future service and sales. Loved my experienc More

by jkharjai
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Jkharjai, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!

January 25, 2020

Dealership Rating
Employee Rating

The showroom was nice and clean, with a lot of great inventory. Bought a beautiful X5. Tommy Luk and his assistant Alonzo were very knowledgeable and helpful. More

by Michelle.lokay
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Michelle.lokay, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2020

Dealership Rating
Employee Rating

Very respectful, understanding and not pushy. Would Very respectful, understanding and not pushy. Would definitely use him again Drove all the way from The Woodlands to Katy just from an over the pho More

by vfjami79
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Vfjami79, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 02, 2020

Dealership Rating
Employee Rating

Great car purchase Great customer service Team! Tommy went out of his way to make sure we were able to purchase the exact car we were looking to buy!! More

by Joel G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2020

BMW of West Houston responded

Joel G, thank you so much for your high rating!

December 22, 2019

Dealership Rating
Employee Rating

Good buying experience. I am still driving 30 minutes out of down town Houston to come to West Houston. There are some Quality people at this bmw dealership. More

by zac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2020

BMW of West Houston responded

Hi Zac, thank you so much for your positive comments about BMW of West Houston! Until the next time we meet, take care!

December 21, 2019

Dealership Rating
Employee Rating

Tommy and Alonso are the best!!!! This is X3 number 3. My second time working with Tommy Luk. Professional and knowledgeable. He found exactly what I was looking for and more!!! More

by raleuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Mar 11, 2020

BMW of West Houston responded

Raleuf, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! We hope to be of service to you again in the future. Best wishes, BMW of West Houston

December 10, 2019

Dealership Rating
Employee Rating

Awesome Experience! Tommy and Alonso were fabulous! beat experience to date. Very patient and informative. I would definitely recommend this dealership for anyone looking More

by Lovely1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Mar 11, 2020

BMW of West Houston responded

Lovely1, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 04, 2019

Dealership Rating
Employee Rating

Tommy Luk BMW West Houston I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience e More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2020

BMW of West Houston responded

Chris, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 30, 2019

Dealership Rating
Employee Rating

Awesome Experience & Service!! My BMW West Experience was AWESOME!! Tommy Luk & Alonzo provided GREAT customer service and answered all of my questions. They were patient and met al More

by c_powell80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alonso Munozcano

Mar 11, 2020

BMW of West Houston responded

C_powell80, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 27, 2019

Dealership Rating
Employee Rating

Great Experience at BMW West I am so glad I went to BMW of West Houston. Tommy Luk was my salesperson and he went above and beyond my expectations to get me the SUV I wanted for More

by joebra
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2020

BMW of West Houston responded

Joebra, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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