Tommy Luk
Tommy Luk at BMW of West Houston

Tommy Luk

Professional Client Advocate

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

4.9
71 Reviews
4.9

71 Reviews

Write a Review

Dealership Experience

10 yrs, 2 mos

Industry Experience

30 yrs, 4 mos

Languages Spoken

Cantonese Cantonese

English English

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71 Reviews of Tommy Luk

August 25, 2025

Dealership Rating
Employee Rating

Izze is truly such an asset to this dealership. He made sure to address us as soon as he saw us outside, regretted us inside, opened the door for our daughter during the test drive to let her in an More

by Alexis Enis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 27, 2025

BMW of West Houston responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 12, 2025

Dealership Rating
Employee Rating

I’m happy I chose this dealership, the GM Charles connan and team went above and beyond to address the few issues with my purchase, involving the whole team to resolve small issue, im happy I bought More

by Otrevino55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Camilo

Aug 13, 2025

BMW of West Houston responded

Thank you so much for your kind words! It makes us happy to hear that you had a great experience with our service and staff. We strive to provide the best service possible to all of our customers! We hope to see you again soon.

Aug 14, 2025

Otrevino55 responded

Yes! The issue was solved with no problem, Mr Charles connan got the whole team involved and and fixed A Big thank you to the whole team From mechanics to sales, Special thanks to Mr Charles connan GM

August 02, 2025

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Employee Rating

Brendan and Tommy Luke were very helpful with my car purchase would definitely recommend this dealership ! More

by bmessi02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2025

BMW of West Houston responded

We are so glad to hear that Brendan and Tommy provided exceptional service and helped with your car purchase. We strive to provide top-notch customer experiences and we truly appreciate your recommendation! Thank you for choosing our dealership.

July 12, 2025

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Employee Rating

Great service and friendly atmosphere. Highly recommend Tommy Luk and BMW of West Houston for your next purchase. More

by Mrbarnett12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2025

BMW of West Houston responded

We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2025

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Employee Rating

Tommy Luk and his team have helped me get the best experience for 6 cars and counting, they make the experience better than I have ever had. Go see him if you want a great experience! More

by Youdi Cheng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Camilo Lopez, Ming Xu

Jul 11, 2025

BMW of West Houston responded

Hi Youdi, your satisfaction is our top priority. Thank you for taking the time to leave a review about your experiences with us. Take care!

July 02, 2025

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Employee Rating

Excellent experience with Tommy Luk and Kevin. They made the deal work and took excellent care of me. I highly recommend Tommy and Kevin for your next purchase or lease! More

by edwarddj.007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2025

BMW of West Houston responded

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

June 30, 2025

Dealership Rating
Employee Rating

Tommy and Kevin and the whole team at BMW of West Houston were very welcoming and made me feel like a part of the family. I came in on a whim to see what they had available and left with a new BMW. The was v More

by robertatkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2025

BMW of West Houston responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2025

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Employee Rating

BMW of West Houston provided me with the easiest and most accommodating purchase experience that I’ve had. Between the salesman, Tommy Luk and the finance representative I was extremely satisfied with the re More

by Craig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2025

BMW of West Houston responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2025

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Employee Rating

Helpful, knowledgeable, explained everything In detailed and answered all our questions, definitely refer him to our friends More

by Vikas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2025

BMW of West Houston responded

We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

Dealership Rating
Employee Rating

Tommy Luk was my sales advisor. This is the third time I have worked with him on buying new BMW vehicles (X6, X7 & i5) with a resounding satisfaction. More

by OB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 07, 2025

BMW of West Houston responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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