Tommy TU

Avoid DCH Freehold Toyota at All Costs – A Nightmare First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to shar First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to share it. This was my first car purchase in the U.S., and the team at this dealership made sure it was the worst experience of my life. If you're reading this and considering buying a vehicle here – please, look elsewhere. They should seriously consider rebranding from DCH to DCU – Delivering Customer Unhappiness. 1. Finance Team Harassment – Especially "Tommy Tu" I have never encountered someone as unprofessional and disrespectful as Tommy Tu from the finance department. From the start, he was rude, dismissive, and acted like he was doing us a favor. He tried to pressure and scare us into signing up for overpriced and unnecessary add-ons, including warranty packages and subscriptions we clearly declined. When we resisted, he deliberately delayed the process by two extra hours, claiming he needed additional down payment proof – even though all paperwork was complete. To make things worse, he ran multiple hard credit inquiries without consent, sabotaging my credit score and ensuring I received a higher APR. His behavior towards my wife was equally disrespectful and uncalled for. This man should not be allowed anywhere near customer-facing roles. 2. Sales Team Lies and Broken Promises Jessica from the sales team made a verbal promise of two free oil changes as part of the deal. However, on the day of vehicle delivery, she flat-out denied ever making that offer – essentially lying to our faces. If your sales process depends on misleading customers to close deals, that says everything about your integrity as a dealership. 3. Hidden Charges Despite Signed Agreement After signing the purchase order and finalizing the payment, we were suddenly asked to pay an additional $100 for DMV title and registration – a cost that was already clearly included in the purchase order. This last-minute upcharge was deceitful and completely unjustified, I had to literally escalate it to get it waived off. In Summary If you value honesty, transparency, and respectful service, DCH Freehold Toyota is not the place for you. Their tactics are dishonest, their staff unprofessional, and their approach to customer service is nothing short of predatory. I regret purchasing my 2025 RAV4 from them and urge others to learn from my mistake. More

Report | Print

I purchased a new Toyota two days ago at DCH Toyota of Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more than satisfactory. I was then directed to the loan department and greeted by Tommy Tu. He was equally pleasant and knowledgeable. He made the experience relatively painless. I have purchased many new vehicles and have never experienced the customer service that I received at DCH. I will be a returning customer. More

Report | Print

Very nice people who were willing to help me with any questions or concerns involving financing my new car. questions or concerns involving financing my new car. More

Report | Print

No nonsense. Transaction was fast and efficient. I have been using DCH service department for 10 years and am very satisfied with the. Transaction was fast and efficient. I have been using DCH service department for 10 years and am very satisfied with the. More

Report | Print

This was my first time purchasing a car and Nigel was really helpful! He explained everything about the car when we went for the test drive, and patiently answered all my questions. He made the whole pro really helpful! He explained everything about the car when we went for the test drive, and patiently answered all my questions. He made the whole process from choosing the right car very easy and enjoyable. He definitely helped making this experience pleasant! And Tommy Tu was also very helpful and patient! I will totally recommend this place to anyone that is looking to buy a Toyota car More

Report | Print

Ian at Freehold Toyota and the Freehold team once again made my vehicle experience a pleasure. Would recommend Ian to anyone for their vehicle needs ! made my vehicle experience a pleasure. Would recommend Ian to anyone for their vehicle needs ! More

Report | Print

Recently my previous car was declared a total loss, so I was in need of something to get around. I wanted to go back to Toyota since I feel confident in their products. A friend of mine suggested to go to D was in need of something to get around. I wanted to go back to Toyota since I feel confident in their products. A friend of mine suggested to go to DCH Freehold and ask for Ian-Michael, and I can not say how appreciative I am of everything. Ian was professional, friendly, understanding, and extremely helpful. He knew what I was looking for, and he did not try to upsell me anything that I did not need. Everyone else at the dealer was also wonderful to chat with, including Tommy who handled the finance, and Evan behind the desk. I hope I don’t need to do this again for good amount of time, but these are the people I will choose to deal with!!! More

Report | Print

Ian was super helpful with the purchase of my 2022 RAV4 XLE. He answered all of my questions and was very knowledgeable about the process and my particular needs. He was not pushy on things like extended XLE. He answered all of my questions and was very knowledgeable about the process and my particular needs. He was not pushy on things like extended warrantee and options and understood my price constraints. Thank you Ian for a very pleasant experience! More

Report | Print

Ian was very helpful. He explained the process and was very low pressure. He made everything go smoothly He explained the process and was very low pressure. He made everything go smoothly More

Report | Print

Ian-Michael Salon was a pleasure to deal with. He was very knowledgeable about the RAV4 Prime model in which I was interested and answered all of my questions to my satisfaction. He wasn't "high He was very knowledgeable about the RAV4 Prime model in which I was interested and answered all of my questions to my satisfaction. He wasn't "high pressure" at all and worked with management to get me a price with which I was comfortable. Tommy Tu was very professional and helpful, as well. I have always had a good experience with this dealership, as evidenced by the fact that it is the 6th car I have bought from them. I feel comfortable bringing my cars to them for servicing, as well. I have never felt that they suggest additional service that isn't really needed. More

Report | Print