Tommy TU
Tommy TU at DCH Freehold Toyota
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Tommy TU

Sales

DCH Freehold Toyota

4268 Route 9 South
Freehold, NJ 07728

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4.6
18 Reviews
4.6

18 Reviews

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18 Reviews of Tommy TU

May 04, 2025

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Employee Rating

I purchased a new Toyota two days ago at DCH Toyota of Freehold and was extremely satisfied with my experience. My salesperson, Bruno was very pleasant and knowledgeable. My experience with him was more More

by Pat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruno Crisanto

May 04, 2025

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Avoid DCH Freehold Toyota at All Costs – A Nightmare First Car Buying Experience I rarely leave reviews, but my recent experience at DCH Freehold Toyota was so appalling that I felt compelled to shar More

by Aakash B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jessica

May 06, 2025

DCH Freehold Toyota responded

Aakash, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations, particularly as this was your first vehicle purchase in the U.S. Regarding the finance process, we take customer consent and credit privacy very seriously. The sale of any finance or warranty product is entirely optional and customers are free to decline them, delays in paperwork are never used as pressure tactics. As for the verbal agreement on oil changes and any confusion around DMV fees, we encourage all customers to ensure that every agreed-upon term is reflected in writing at the time of signing. If something was promised but not honored, that is not the experience we aim to deliver, and we would like to investigate further. We understand your frustration and regret that you walked away feeling misled. Please reach out to me directly if you would like to discuss this matter further. Thank you. Michael Cueto General Sales Manager mcueto@dchusa.com

March 01, 2025

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Very nice people who were willing to help me with any questions or concerns involving financing my new car. More

by eboro21
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Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Mar 03, 2025

DCH Freehold Toyota responded

We're glad to hear that our team at DCH Freehold Toyota was able to assist you with your financing questions and concerns. Thank you for the kind words and we look forward to welcoming you back again in the future!

February 01, 2025

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No nonsense. Transaction was fast and efficient. I have been using DCH service department for 10 years and am very satisfied with the. More

by Mike n Karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Feb 03, 2025

DCH Freehold Toyota responded

Thank you, Mike and Karen, for choosing DCH Freehold Toyota for your purchases and service needs! We appreciate your loyalty and are so glad that we have been able to serve you and your vehicles for the past 10 years. Our team works to provide smooth and efficient transactions, and it is great to know that is just what you received! We look forward to your next visit.

January 12, 2025

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This was my first time purchasing a car and Nigel was really helpful! He explained everything about the car when we went for the test drive, and patiently answered all my questions. He made the whole pro More

by Asalea Henriquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nigel Hopkinson

Jan 13, 2025

DCH Freehold Toyota responded

Asalea, we're glad to hear that Nigel and Tommy made your first car-buying experience at DCH Freehold Toyota a pleasant one! The team here works hard to ensure that all customers are satisfied and well taken care of while working with us. Thank you for recommending us and enjoy your new ride!

January 10, 2025

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Ian at Freehold Toyota and the Freehold team once again made my vehicle experience a pleasure. Would recommend Ian to anyone for their vehicle needs ! More

by Dave.cerrachio
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Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Jan 13, 2025

DCH Freehold Toyota responded

Dave, we are so happy to hear that Ian and the DCH Freehold Toyota team made your experience enjoyable. Thank you for recommending us, and we look forward to assisting with any future vehicle needs!

October 31, 2024

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Recently my previous car was declared a total loss, so I was in need of something to get around. I wanted to go back to Toyota since I feel confident in their products. A friend of mine suggested to go to D More

by Jeremy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Oct 31, 2024

DCH Freehold Toyota responded

Hi Jeremy! We're delighted to hear that Ian-Michael and the team at DCH Freehold Toyota provided you with such a positive experience. It's great knowing they made your car-buying process smooth and enjoyable. Thanks for choosing us and come again soon!

June 24, 2024

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Ian was super helpful with the purchase of my 2022 RAV4 XLE. He answered all of my questions and was very knowledgeable about the process and my particular needs. He was not pushy on things like extended More

by mmeriney
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Jun 26, 2024

DCH Freehold Toyota responded

Thank you for sharing your experience! We're delighted to hear that Ian provided such helpful and knowledgeable service at DCH Freehold Toyota. Enjoy your new 2022 RAV4 XLE and come again soon!

June 01, 2024

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Ian was very helpful. He explained the process and was very low pressure. He made everything go smoothly More

by Rick Salierno
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Jun 04, 2024

DCH Freehold Toyota responded

Rick, we're delighted to hear that Ian made your experience smooth and stress-free at DCH Freehold Toyota. Thanks for sharing!

April 25, 2024

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Ian-Michael Salon was a pleasure to deal with. He was very knowledgeable about the RAV4 Prime model in which I was interested and answered all of my questions to my satisfaction. He wasn't "high More

by ajg
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Apr 25, 2024

DCH Freehold Toyota responded

Hello! We're so glad to know that you had a positive experience with Ian-Michael and Tommy at DCH Freehold Toyota. It's great to see our team was able to provide the information needed for your RAV4 Prime purchase! We appreciate your loyalty over the years, and look forward to continuing serving you in future!

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