Tony Alcantar | Page 7

Great salesman! Great service! Mouris did a great job selling me a car. He is honest and very straight forward with everything. Tony did the paperwork quickly and was clear in every Mouris did a great job selling me a car. He is honest and very straight forward with everything. Tony did the paperwork quickly and was clear in everything. More

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Great experience Sales staff was knowledgable, and sensitive to time constraints. Really made this my best car buying experience. I would recommend this dealership to Sales staff was knowledgable, and sensitive to time constraints. Really made this my best car buying experience. I would recommend this dealership to anyone looking to buy a new car. More

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Great Tony and Kevin were excellent to deal with. They were very professional and friendly. Tony made sure that I got the car that I was looking for. Kevin Tony and Kevin were excellent to deal with. They were very professional and friendly. Tony made sure that I got the car that I was looking for. Kevin was very knowledgeable about the features of the car and was excellent in walking me thru them all. Kevin’s follow up customer service is excellent. More

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Truly Amazing! Having grown up with a father in the car business, I can be a tricky customer. I give my recommendations lightly and therefore with all honesty can sa Having grown up with a father in the car business, I can be a tricky customer. I give my recommendations lightly and therefore with all honesty can say that Kevin Gonzalez is by far the ultimate car professional. I knew what I wanted and what I could afford - and those two things did not reconcile. However, Kevin was patient with my questions, provided amazing follow-through and in the end managed to find a deal that worked perfect for me. This was my third purchase from Infiniti of Montclair and by far the best car buying experience I have ever had! If you want a true, understanding professional - go see Kevin at Infiniti of Montclair! More

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Quick & painless new car experience I normally Hate the pressure, time & hassle of new car shopping. However Tony paid attention to what I asked for. And we were able to iron out all t I normally Hate the pressure, time & hassle of new car shopping. However Tony paid attention to what I asked for. And we were able to iron out all the details via email. I made an appointment to come to the dealership. Tony & Kevin had the 2 cars I was interested in ready for me to drive. They were friendly, informative & professional. And I never felt any "car salesman" pressure. The paperwork process was also unusually quick. Manuel explained the finance portion clearly & quickly. This was my second lease from Infiniti of Montclair. I always have a positive experience with everyone and highly recommend these sales professionals. More

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Very nice guys, made it easy, even when I didn't... I highly recommend this dealer. I am very happy with the way I was handled. They were very laid back and patient with me, even when I was very indec I highly recommend this dealer. I am very happy with the way I was handled. They were very laid back and patient with me, even when I was very indecisive about which car I purchased, I ended up taking a car home, not feeling comfortable with the options I choose, and they let me bring it back and swap it for a another one no questions asked! Pretty awesome. Also, very open about the numbers and easy to negotiate with. I will definitely refer others. Thanks guys!! More

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Easiest, fastest, most professional and friendly buying exp. I initially came in because I thought they had a couple of different q60 redsports in house. This however was not the case. It seems that the q60 rs t I initially came in because I thought they had a couple of different q60 redsports in house. This however was not the case. It seems that the q60 rs that i was specifically looking for was gone. This however did not stop Saul from helping me. Saul not only found my q60 rs, but he made it possible for me to have it in nothing short of the same day. Saul was very professional, friendly and made my buying experience extremely easy. He really tries to help you buy the car as opposed to some dealers out there. He was also very knowledgable about his product. When i buy a car, I fully expect the sales person to know everything they can about the car. Saul met and went beyond that expectation. In short, if you are thinking about buying a car, email infiniti first. Get a hold of Saul. He makes the car buying experience great. More

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Pleasure doing business! Very straightforward transaction. Staff was great and explained everything to us. Will be doing business with them again for sure. Keep up the good wo Very straightforward transaction. Staff was great and explained everything to us. Will be doing business with them again for sure. Keep up the good work guys! More

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Great experience! We had a good buying experience with this dealership. Customer service is great and they answered all of our questions regarding our purchase. We are We had a good buying experience with this dealership. Customer service is great and they answered all of our questions regarding our purchase. We are looking forward to doing business with them again. More

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What Should Have a Been a Better Experience Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light aft Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light after I left. I was surprised it wasn't noticed when they gave me the car. I I called the next day, asked if I could bring it in and get a loaner. Eric said "yes" and I stressed that I needed the loaner to plz be ready when I got there because I was bringing it by on way to a meeting. Eric said it would be. As it turns out, it wasn't. I had to wait 15 minutes but I still didn't get upset (they kept telling me it was almost ready) until after the 15 minutes a young lady came up to me with paperwork in her hand saying she needed to get my insurance information. I could no longer contain my frustration. First, I was taking my time to bring the car back the first day of owning it. Second, I explicitly said I needed the loaner ready when I got there - it was important for my work. Third, and most frustrating, was I was standing there for 15 minutes not doing anything. I know the insurance was important but I didn't understand why it wasn't taken care of during those 15 minutes. Eric assured me it would be all lined up but it clearly wasn't. I also met Tony when I got there. The one who was there for me the most was actually Mouris who wasn't even my sales person. I was unnecessarily late to my appointment but what I found surprising the most was that when I brought the car back, neither Eric nor Anthony said a word to me. I I used to manage branches of Wells Fargo and if I had a customer that left my branch upset and came back in again, I would have been gone up to me to smooth things over. Despite their saying how I would be taken care of going forward, I felt they both dropped the ball. And once again, only Mouris was there for me. I thought he was a real pro. I'm not complaining. I'm just saying what happened since you asked and how I felt about it. Manny at Finance was very nice/efficient and the girls who greet the customers are also very nice. And I really like the car I bought. Thanks for asking. More

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