Tony Burkhalter | Page 11

stuck because car would not start. I have bought CADILLACS from Classic for the past 20 years. My wife and I went in to look at a new 2016 SRX. Our buying experience was very disappoin I have bought CADILLACS from Classic for the past 20 years. My wife and I went in to look at a new 2016 SRX. Our buying experience was very disappointing. We got the feeling that the salesman was not really interested in our business. We left the dealership very upset. On or about January 21, 2016, we were in Montgomery going to some of our old restaurants that we don't see very much since we moved to Auburn about 6 years ago. When we got ready to head home and our 2011 SRX would not start. We called onstar to get assistance. It took 3.5 hours before a tow truck could come and tow our car to Classic Cadillac. We did not get our 2011 SRX to the service department at Classic until 6:30PM. The service department was closed because the service department closes at 6 PM. To my surprise, Tony, the service department manager was still there. He invited into the service department area. It was very cold outside by that time of day. Tony ask my wife for her key fob and he disappeared for a few minutes. He returned in less than 5 minutes with our car running again. Tony told us that the battery in the key fob was dead and he replaced it with a fresh battery. Our car was running fine now. Tony went above and beyond to help and he would not even let me pay for battery. Tony saved our night!!!!! He is that rare employee that takes his job seriously. I will be giving Classic another opportunity to sell us another car. Please pass on my thanks to Tony for his kindness. He is that special person that should be recognized for his professionalism and kind heart when he sees seniors in need. I would hope that he is being paid with what he deserves. I am sure that I am not alone when I say that my business will follow him where he is employed. I will be recommending Classic to all my friends because of Tony. I will count on him as a great friend as well. More

Report | Print

Tony Burkhalter I had a recall and some lighting issues and took my Acadia Denali in to be serviced. I saw Tony's rating of 83 and I was livid. He is the best most co I had a recall and some lighting issues and took my Acadia Denali in to be serviced. I saw Tony's rating of 83 and I was livid. He is the best most conscientious polite knowledgeable person that I've met in a long time. He always does what he says he's going to do and it's always done in the timeframe that he gives. Y'all are very lucky to have him and I would not hesitate to call him again. More

Report | Print

A++ Dealer Thanks to Tony Burkhalter, we recently visited Classic to check out an SRX. Our usual salesman, Danny Brantley - who has sold us several cars thru the Thanks to Tony Burkhalter, we recently visited Classic to check out an SRX. Our usual salesman, Danny Brantley - who has sold us several cars thru the years - was not available this particular day but we were met by a very polite and helpful salesman, Chase Johnson. Chase was able to answer all our questions and went above and beyond to work with us in getting the deal done. Tony and Chase should be commended in the Excellent service they provided and I would also like to thank "Shak" who assisted us in the financing, and the men/women that are behind the scene in getting the car detailed and ready for delivery. It has been a pleasure working with Tony, Chase and Shak and we look forward to continued Excellent service with Classic; it is outstanding employees like this that keep us coming back to Classic! On a final note, I'd also like to commend Classic for supporting and employing military veterans! More

Report | Print

Great experience with a great staff! My wife and I purchased a GMC Terrain and Timothy was very helpful and the service was great! He was very knowledgable And made the experience very sm My wife and I purchased a GMC Terrain and Timothy was very helpful and the service was great! He was very knowledgable And made the experience very smooth. More

Report | Print

Myo review I am writing this review to give Tony Burkhalter the highest rating possible. I have worked with him over 12 years and he has always deliered more th I am writing this review to give Tony Burkhalter the highest rating possible. I have worked with him over 12 years and he has always deliered more than expected. He handle the big things and the little things. I am always worried about tire pressure. Especiallhy in winter when it seems to change. When I take my car by to ask questions he not only answers question but takes it in the back and checks the tire pressure himself. The main reason I deal with Classic Cadillac is because of Tony. More

Report | Print

Awesome customer service! In the past two days, I have bought two separate cars from Classic. I have been working with them for the past several days, and they did all they cou In the past two days, I have bought two separate cars from Classic. I have been working with them for the past several days, and they did all they could to meet my needs. I worked mostly with Danny and Shak, who were both incredibly helpful and friendly through the entire process. This was my first time purchasing a car, and they made sure I understood everything as we went. I will definitely come back to them when it is time for a new vehicle. I also know that if any problems arise, they will treat me like a "VIP Customer" and handle any issues I may have. Thanks for making this a great experience! More

Report | Print

Great Customer Service I visited Classic Buick GMC Cadillac today to get me 2015 GMC Yukon XL serviced. My service advisor was Tony Burkhalter. He was very friendly and to I visited Classic Buick GMC Cadillac today to get me 2015 GMC Yukon XL serviced. My service advisor was Tony Burkhalter. He was very friendly and told me it would only take a short while to finish the service and he would call me when it was ready. About 1 hour later, he called me like he said, and I picked it up. Excellent customer service and a job well done. More

Report | Print

Wonderful experience Purchased 2014 lacrosse new in February 2015 from Timothy and have loved the car ever since. Dealer was great, deal was outstanding, and sixonths late Purchased 2014 lacrosse new in February 2015 from Timothy and have loved the car ever since. Dealer was great, deal was outstanding, and sixonths later the car still makes me smile. More

Report | Print

Tony is wonderful!!! I have never been disappointed in the treatment and service. Tony Burkhalter has always greeted me warmly, explaining any and all processes with my SR I have never been disappointed in the treatment and service. Tony Burkhalter has always greeted me warmly, explaining any and all processes with my SRX. More

Report | Print

Found what we wanted and they made it happen We just dropped by to look on the way to Sam's Club. But after Tim answered every question and showed us all of the features of each truck, we found We just dropped by to look on the way to Sam's Club. But after Tim answered every question and showed us all of the features of each truck, we found what we wanted at a great price. We thought we'd have to wait because it was Sunday afternoon and my husband had to go back to Atlanta, but they made it work! Also, I was surprised to see the Service Manager , Tony Burkhalter, catching up on his training while the service department was closed. We look forward to service at Classic for our 2014 YukonXL Denali and 2015 Sierra truck. More

Report | Print