Tony Cesario

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

by BEARKFM Verified Customer Verified Customer

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Kyle was amazing at finding the perfect vehicle for my family and in our budget. I love my new Jeep and would absolutely consider buying any future cars from Russ Darrow in West Bend. family and in our budget. I love my new Jeep and would absolutely consider buying any future cars from Russ Darrow in West Bend. More

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Awesome energy, helpful and very efficient! Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit Didn’t think I’d be trading in THAT day, but Justin and Tony took care of everything quickly with such ease that I walked out with a vehicle that fit me even better than the last! More

by Brittany Verified Customer Verified Customer

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Easy and straight forward. Everyone was very helpful and down for business and nothing else Everyone was very helpful and down for business and nothing else More

by KALEB.CASTELOW Verified Customer Verified Customer

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We had a great experience working with Kyle he answered all of our questions about the vehicle we were interested in we never felt rushed about buying the vehicle. all of our questions about the vehicle we were interested in we never felt rushed about buying the vehicle. More

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Awesome, easy, no hassle, not pushy, my wife and I will be looking at Russ Derrow FRIST when looking at any new or used vehicles be looking at Russ Derrow FRIST when looking at any new or used vehicles More

by MICHAELLOCY46 Verified Customer Verified Customer

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The dealership is fine. Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! More

by CHARLENE112856 Verified Customer Verified Customer

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They were very helpful and took the time to find vehicles ahead of time to test drive Sam and Tony were awesome to work with ahead of time to test drive Sam and Tony were awesome to work with More

by AJTORRES417 Verified Customer Verified Customer

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Great place Great people . Worked with me to get the deal done at the perfect price ! Highly recommend ! !! Worked with me to get the deal done at the perfect price ! Highly recommend ! !! More

by MOTONICOMILWAUKEE Verified Customer Verified Customer

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It was great working with Kyle to purchase my vehicle. He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with fi He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with financing and made the process smooth and fun. You can tell the team enjoys their job. More

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