Tony Cordero | Page 24

This is the third time that I've bought a new Nissan in Florida in the past 13 years. Thus far, I am very satisfied with the manner in which Ed Downing has treated me on all three occasions. In fact, he Florida in the past 13 years. Thus far, I am very satisfied with the manner in which Ed Downing has treated me on all three occasions. In fact, he is the very reason that I elected to become a loyal client with Weston Nissan. On the most recent occasion, my wife and I were attended by Tony Cordero who patiently and professionaly explained to her each step in the new-car purchase process. Throughout the whole of the entire experience, I felt as if I was being treated like a respected member of the family. I have had no reason to complain about anything except perhaps the cost of labor on one or two occasions but even those complaints have been tempered with an awareness that the mechanics have to earn a living also. And this brings me to something that I need to express now. Oftentimes, we customers approach those who are in sales and service with what is often preceived (and rightly so) a demeanor and tone of voice that exude arrogance and an inability to respect the feelings of others. While we customers have the right to expect quality service and quality merchndise, we also have to keep in mind that respect, sensitivity and courtesy are akin to a two-way street, the Romans' "Quid pro quo." Genuinely quality customers (no matter their incomes and stations in life) almost always acquire quality service and products. It has been my experience that problems are more swiftly resolved when one addresses them in a mature and respectful manner. I believe that arrogance and/or belligerence serve no one. I have been a Nissan owner since 1988. I think it has to do with the way that I treat others. More

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