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Tony Escalante
Tony Escalante at Maserati Jacksonville
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Tony Escalante | Page 2

Service Advisor

Maserati Jacksonville

7137 BENTLEY RD.
Jacksonville, FL 32256

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4.2
49 Reviews
4.2

49 Reviews

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49 Reviews of Tony Escalante

July 15, 2023

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Employee Rating

Car wasn’t finished on time. Was overcharged and I’m still awaiting my refund check. More

by keith56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 10, 2023

Maserati Jacksonville responded

We appreciate your feedback about your service and thank you for taking the time to leave us a review! We will make sure to use this as a learning opportunity for our team to always provide the best service possible. If there is anything further we can help you with please do not hesitate to contact our General Manager at (904) 309-9050. We look forward to seeing you again in the future.

July 15, 2023

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Employee Rating

Tony is my service advisor on Bentley side and he helped me with my car repair qoute, highly recommended. Very nice atmosphere, great experience and that what you expect from premium dealership More

by Rjaguar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Visaez, Lenny Matolka, Danny Assi, Craig Landry, John Mansour , Mick Reynolds, TJ Samhouri

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Aug 10, 2023

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your 5-star rating mean so much to us, and we hope to continue to provide you great service for the years to come!

June 16, 2023

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Employee Rating

Service took way too long and was super expensive. Not worth money . Likely not going back More

by rsbrownfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Craig Landry , Mick Reynolds

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Jul 06, 2023

Maserati Jacksonville responded

Thank you for bringing your concerns to our attention. We take great pride in our work and our goal is always to achieve 100% satisfaction with our customers. We do apologize if you did not feel that way.

May 28, 2023

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Employee Rating

It is a Beautiful and exciting place. Tony with the Service Department has made my experience their very welcoming and memorable. More

by CHARLESBURGESS1210
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 04, 2023

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

May 24, 2023

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Employee Rating

Was so frustrated with the experience that I decided not to have the service done More

by Stephen
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Craig Landry , Mick Reynolds

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Jul 06, 2023

Maserati Jacksonville responded

Please allow me to apologize for your experience. Our goal and objective will always be to deliver a world-class experience for our clients. Please reach out to me if there are still challenges that we can address and assist with.

May 23, 2023

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I appreciate your attention to detail and speedy service. My vehicle is very important to me. More

by kevindeal02
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2023

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

April 11, 2023

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Employee Rating

Good service; didn’t take a long time and got the job done; easy to schedule appointment. More

by gracebrasington
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Workmanship
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Recommend Dealer
Yes
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Apr 12, 2023

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again in the future

April 06, 2023

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Employee Rating

Well what do you expect from a five-star Maserati dealership? Very professional personnel, great guys More

by GETMAIL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Landry , Mick Reynolds

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Apr 12, 2023

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again in the future.

March 29, 2023

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Everytime kind. clean. Always good. Fast service. Great condition And next time I will come to again. More

by YONGKIM208
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lenny Matolka, Danny Assi , Charles Brownell, Kyle Hayes

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Apr 12, 2023

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again in the future.

March 16, 2023

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Employee Rating

Very cooperative in all aspects. Picked up and delivered my quattaporte trafeo and did the necessary repairs. Hope they will continue to do this! Charles Dennis Roberts More

by cdennisroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Landry

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Mar 20, 2023

Maserati Jacksonville responded

Thank you for this wonderful review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

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