Tony Fernandez | Page 2

Lack of communication. Kept my vehicle way longer than needed. Prices were outrageous. Was told to drop vehicle off on a Monday and they would get right to it and didn’t have it back for a week. Was charg needed. Prices were outrageous. Was told to drop vehicle off on a Monday and they would get right to it and didn’t have it back for a week. Was charged 3 times more for a part than what I could have got the part for at other dealerships. I will never use this dealership again and I will advise people not to go there More

by Dozermmb Verified Customer Verified Customer

Helpful 0

Report | Print

Always a pleasant experience with Hawthorne Chevrolet. Greg the service writer was awesome. Thanks again for your assistance and going out of your way to get me into the loaner! Greg the service writer was awesome. Thanks again for your assistance and going out of your way to get me into the loaner! More

by Victor Magan Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership makes you feel at home and very welcomed. From the owner to the managers sales staff and their business department. Plus the dealership is very clean. From the owner to the managers sales staff and their business department. Plus the dealership is very clean. More

by MIKESR69158778 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent was a great experience!! Would highly recommend. Easy process! You need to do less than twenty five words this is the worst part of my experience! recommend. Easy process! You need to do less than twenty five words this is the worst part of my experience! More

by KARTSMA Verified Customer Verified Customer

Helpful 0

Report | Print

I will say that am quite disappointed. I no sooner drove off the lot and got home only to find that the windshield washer did not work. I made an appointment to return to have it fixed and was told it would off the lot and got home only to find that the windshield washer did not work. I made an appointment to return to have it fixed and was told it would cost me $100 dollars. This was unacceptable because if during the process of examining the truck and found it before I bought it, I would have asked to have it fixed, and you would have, so you could sell me the truck. It’s not the money, it’s the principle. You wouldn’t budge on fixing it so I had to pay for it. This has left a very bad taste in my mouth and has put me in the position that if I am asked by people how I was treated by Hawthorne Chevrolet, i will only be able to say, less then cordial. Please refund my $100 dollars. More

by gjkellinger Verified Customer Verified Customer

Helpful 0

Report | Print

Tahoe service Always use this dealership. Service reps are honest and always available. The work is always complete and done to perfection. I will continue to use Always use this dealership. Service reps are honest and always available. The work is always complete and done to perfection. I will continue to use them and refer business. More

by Tony C Verified Customer Verified Customer

Helpful 1

Report | Print

Great service! The only grade experience we had at this dealership, was with the service department. From the time we actually purchased a car and had a problem wit The only grade experience we had at this dealership, was with the service department. From the time we actually purchased a car and had a problem with GM, the dealership didn’t wanna know anything about it. It looks like will he actually cared about was getting a signature on the dotted line. And by the way that wouldn’t of happened if Tom Riordan wasn’t our salesman. After numerous calls, to the woman in finance, the general manager and the principal owner we still have not received a call back as of this date. BTW… We bought the car 10 months ago, so that will give you an idea of how seriously they take your inquiries. If you need service they are great… If you want to buy goal else where More

Helpful 0

Report | Print

Good Service Brought my 2018 Malibu win for its first recommended service… Had a list of problems and issues, but as of now it would seem they were all addressed. Brought my 2018 Malibu win for its first recommended service… Had a list of problems and issues, but as of now it would seem they were all addressed. Felt better with the service people, then I did with Finance and management. More

by HARVEYGOLDFEDER Verified Customer Verified Customer

Helpful 0

Report | Print

Quick and efficient The service team here at Hawthorne Chevrolet is always quick to accommodate. Steve Kochan never fails. I appreciate that when they say to be there e The service team here at Hawthorne Chevrolet is always quick to accommodate. Steve Kochan never fails. I appreciate that when they say to be there early, the truck goes in to service immediately. So far all the repair work that I have ever had perform on my 2015 Tahoe has been done too well my satisfaction. I will Certainly continue to use their service department. More

by Tony C Verified Customer Verified Customer

Helpful 0

Report | Print

Awesome,Outstanding,very professional and accommodating I dealt with a gentleman named Tom Brown who helped me in every way. From taking care of my trade in to the purchase of my new vechicle. I have been a I dealt with a gentleman named Tom Brown who helped me in every way. From taking care of my trade in to the purchase of my new vechicle. I have been a Chevy customer since the 70s and it’s dealerships like Hawthorne Chevrolet that keeps me coming back. More

by D4952 Verified Customer Verified Customer

Helpful 0

Report | Print