Tony Griffin | Page 7

Nice people. Worked very hard to make sure I was satisfied. Car was delivered to my home. Worked very hard to make sure I was satisfied. Car was delivered to my home. More

by PGARD0 Verified Customer Verified Customer

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Quick, did a decent job, service advisor was friendly and texted when car was done texted when car was done More

by ksrobson Verified Customer Verified Customer

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I loved purchasing my new Cadillac Optic from Crestview Cadillac and have had a great service appointment there as well. Cadillac and have had a great service appointment there as well. More

by shawn.wolbert Verified Customer Verified Customer

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Tony was attentive to detail and made sure my oil change and tire rotation was done in a timely fashion and tire rotation was done in a timely fashion More

by fscislowicz Verified Customer Verified Customer

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Crestview Cadillac has great customer service. I'm new to this dealership, but Tony in the service department has treated me as if I've been coming there for years. I'm new to this dealership, but Tony in the service department has treated me as if I've been coming there for years. More

by jricker1 Verified Customer Verified Customer

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Tony was the Service person I worked with. He was polite and professional and I look forward to bringing in my car in the future for any service it may need. He was polite and professional and I look forward to bringing in my car in the future for any service it may need. More

by GLADSTONEGAD Verified Customer Verified Customer

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Always professional, friendly, & prompt. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership. Ron& Tony are personable characters. Service provided with efficiency & care. Definitely my go-to dealership. More

by darlao Verified Customer Verified Customer

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Great service. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place. Very efficient. Trustworthy. Car runs great. Answered all my question with honesty. Love this place. More

by zzzbarnes Verified Customer Verified Customer

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Overall excellent service. My car had a defect which they promptly repaired. The technology technician provided excellent service on how the electric vehicle works. The deal My car had a defect which they promptly repaired. The technology technician provided excellent service on how the electric vehicle works. The dealership has not yet provided the time of sale report which is necessary for me to claim the $7,500 tax credit so that is the best opportunity for improvement. More

by Cmmnorm Verified Customer Verified Customer

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We scheduled our appointment on the app. We even received a confirmation notification and a text message regarding our appointment.. when we arrived at our appointment, we were told that we We even received a confirmation notification and a text message regarding our appointment.. when we arrived at our appointment, we were told that we did not have one scheduled for an oil change, tire rotation, and a check up. The service department acted annoyed, and when we advised that we received all of these confirmations for this appointment, we were told there was a glitch with the system. They didn’t receive our appointment. They stated that they could still take care of our vehicle however they don’t know when it will be done and they’re only open until 3 PM.. We also had a coupon for our vehicle for the oil change, but we were also told that our VIN number was incorrect as it was pulling up a Cadillac CT 5V black wing and we cannot use this coupon because it came up incorrectly. Our car was completed faster than expected. However, tires were not rotated. There was a grease handprint on our vehicle and oil was dripped into the engine.. the cap for the oil in the engine seems to have been broken as well as it’s loose and doesn’t stay on properly. When we picked up the vehicle, I asked about the coupon again and I asked about our VIN number being corrected in their system where we purchased our vehicle I was told the Vin information cannot be corrected, but they would allow us to use the coupon. We purchased a Cadillac for the luxury and for as much as we have spent on this vehicle we expect great client service. This is not great client service and it’s disheartening.. The Troy dealership is closer to us, but we’ve given our business to the dealership that we have purchased from and we are no longer going to take our vehicle there. More

by steffie814 Verified Customer Verified Customer

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