Tony Hamden | Page 3

I was very disappointed with the "deal". As I was promised certain things and they did not happen, so I was basically lied to. Scamming a senior citizen is not a very nice thing to do. I As I was promised certain things and they did not happen, so I was basically lied to. Scamming a senior citizen is not a very nice thing to do. I won't shop there again and I do not promote this dealership for others to shop at. More

by quiltshiresladydeena Verified Customer Verified Customer

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They were pleasant and very accommodating. Asked what I was looking for and price range. The salesman was very pleasant and we did not feel pressured. His name was Tony. Everyone was very helpf Asked what I was looking for and price range. The salesman was very pleasant and we did not feel pressured. His name was Tony. Everyone was very helpful. This is our 1st KIA purchase. If everything goes well, we will definitely be back at Greenway West KIA. More

by joealdrich Verified Customer Verified Customer

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Great service was offered to me and my family. We have been using their service department rk fix our car for almost 4 years now. We have been using their service department rk fix our car for almost 4 years now. More

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Good job well done thank you so much will be back thanks again jade ya again jade ya More

by GREATDM Verified Customer Verified Customer

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**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More

by jeferson carvalho Verified Customer Verified Customer

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