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Tony Streib
Tony Streib, Service Advisor, John Megel Chevrolet
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Tony Streib

Service Advisor

John Megel Chevrolet

1392 GA-400
Dawsonville, GA 30534

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2 Reviews of Tony Streib

November 22, 2016

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"Timely..professional,..courteous.."

- Kathy Reen

Cannot say anything negative about this dealership... The sales team..service team so friendly, helpful and professional ! Justin Washington was our salesman for two vehicle purchases...and he is Awesome !!! We will continue to recommend John Megel Chevrolet, and Justin Washington...I have never gone back twice to one dearlership...They treat you like family and they go above and beyond to give you a positive experience !

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Recommend Dealer
Yes

November 18, 2016

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"Not covering warranty work"

- Pdallingham

I bought a 2014 Z71 Silverado brand new a few years ago. About 8 months after buying it my computer fried and luckily it was covered under warranty so I didn't have to pay anything for it to be replaced. At the time I didn't bring my key fob with me to be reprogrammed and recently just found it. I called earlier to see if I could get it reprogrammed, thinking it would be covered under warranty seeing as how it wouldn't need to be reprogrammed if the computer (which was under warranty) didn't fry. I was told "It's normally $75 but well cut you a deal for $37.50". This isn't the first problem I've had with service. I brought my truck for a fuel sensor that had went bad (out of warranty) and left it for what I was told would be a next day thing. I didn't receive a call the next day and finally around lunch the day after I called and was told my truck would be ready in an hour. So I went to pick up my truck, pay my bill, and get my keys only to come to find my truck covered in dirt and dust, the plastic wrapping they used to cover the seats and the floor mat crumpled and thrown in the back seat of my truck. I didn't think anything of it until I got home and hosed my truck off. I looked in the bed of my truck and saw my Yeti cooler (that I keep chained in my truck) covered in oily finger prints inside and out. I could understand the dust seeing as how all of the construction was being done around there, maybe even the plastic wrap, but digging into someone's personal belongings you have no business digging into is uncalled for. They wouldn't leave a $100,000 Corvette in that condition. Once I get my keyfob reprogrammed John Megel will never see me step foot on their property again.

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Recommend Dealer
No

Other Employees Tagged: Mark

Nov 20, 2016

John Megel Chevrolet responded

Sir my name is Dustin Seay. I am the Service Manager at John Megel Chevrolet. I am responding to your review first to apologize that you feel this way about our service. Second I would like to take a moment to share the dealers side. We performed a warranty repair a little over 2 years ago and at that time you only had one remote for us to program. The process of programming a remote involves a laptop to sync the remote and the vehicle. A few days ago you called and asked us to program the other remote under warranty. At this point your vehicle is no longer under warranty. So I thought it was fair to both parties to do the repair at half my normal cost for you. That's 37.50. If you would like to discuss this in the future please call or email me. I am more than happy to work with everyone of my customers to make and keep them happy.

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