Tonya Hensley | Page 2

Always been courteous and help us with both cars we have purchased. Helped us refinance to lower payments. purchased. Helped us refinance to lower payments. More

by samkathy1 Verified Customer Verified Customer

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I went in for an oil change appointment at 2:30 and waited for my car to be done until 7:00. waited for my car to be done until 7:00. More

by thomastiffany579 Verified Customer Verified Customer

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Great service ever time. I recommend McCluskey to friends and family. I have always had excellent service. I recommend McCluskey to friends and family. I have always had excellent service. More

by c.kaucher.1964 Verified Customer Verified Customer

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The people that work @ McCluskey are always very nice and knowledgeable. They explain things well. knowledgeable. They explain things well. More

by c.kaucher.1964 Verified Customer Verified Customer

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Without a doubt, this was the easiest car buying experience I have ever had. I recommend them to everyone! experience I have ever had. I recommend them to everyone! More

by HummNow Verified Customer Verified Customer

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The staff was courteous, friendly and well informed. We especially appreciated the fact that there was no sales pressure. We especially appreciated the fact that there was no sales pressure. More

by mgflower08 Verified Customer Verified Customer

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While the staff was professional and courteous, our overall experience was disappointing due to poor communication and unmet expectations. We brought our vehicle in for maintenance and an oil change, overall experience was disappointing due to poor communication and unmet expectations. We brought our vehicle in for maintenance and an oil change, and the issue was diagnosed quickly. Since we had an extended warranty, we were told it would take 24–48 hours for a coverage decision. Because this was on a Friday, we expected to hear back early the following week. However, we had to follow up ourselves by Wednesday, only to learn that the warranty process actually takes about a week. Communication continued to be a challenge. We were not notified when the vehicle was completed—we had to call again to find out it was ready. Additionally, we were disappointed to learn that the repair was not covered due to tire rotation requirements, despite staying consistent with our oil changes. While the service team did work with us on labor costs after we expressed our concerns, the situation was still frustrating. Being without a loaner vehicle for nearly a full week also added to the inconvenience. Although the car is now running well, we did not feel valued as customers and do not plan to return for future service. More

by hapchris1 Verified Customer Verified Customer

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So far we have had very good response from McClusky also Jessica and Andrew have been outstanding customer service. Other employees have been very helpful as well. Jessica and Andrew have been outstanding customer service. Other employees have been very helpful as well. More

by snkmls Verified Customer Verified Customer

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very good service. employees explain what iswrong with the car very very good service I like they know you by name . employees explain what iswrong with the car very very good service I like they know you by name . More

by msannie730 Verified Customer Verified Customer

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I am a 10 out of 10 impressed! Other dealers have had my Tahoe for days to complete a simple repair. You were able to diagnose and repair my vehicle before my appointment time ! Go Other dealers have had my Tahoe for days to complete a simple repair. You were able to diagnose and repair my vehicle before my appointment time ! Got me in early and completed a wheel bearing & oil change within 2 hours. Completely impressed and happy! More

by mrs_maki Verified Customer Verified Customer

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