Tonya Whitaker | Page 14

Very good people and great products! Always have been a Toyota guy! Keep up the good work! Always have been a Toyota guy! Keep up the good work! More

by Poohbear31 Verified Customer Verified Customer

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Tonya was super friendly and when she found out it was my first time there she personally walked me around showing me where everything was so I was comfortable during my wait. When time to leave she went thr first time there she personally walked me around showing me where everything was so I was comfortable during my wait. When time to leave she went through the invoice explaining everything that was done. More

by dawnadepperschmidt Verified Customer Verified Customer

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Tonya did a great job and the dealership always does a great job for me as as well. great job for me as as well. More

by seth78 Verified Customer Verified Customer

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enable our website functionalities. We also share information about your use of our site with our social media, advertising and a We also share information about your use of our site with our social media, advertising and a More

by angelo1721 Verified Customer Verified Customer

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Thank you for servicing my Sienna. I appreciate your team and support team. Your waiting room is clean. Thank you. I appreciate your team and support team. Your waiting room is clean. Thank you. More

by mlsathra Verified Customer Verified Customer

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This was my first service visit to McDonald Toyota with my new Landcruiser. When I pulled into the service bay, I was completely ignored for an uncomfortable amount of time. One service rep was busy with a my new Landcruiser. When I pulled into the service bay, I was completely ignored for an uncomfortable amount of time. One service rep was busy with another customer. Tonya was working on her computer, but didn’t acknowledge my presence or say “I’ll be with you in a minute”, nothing. Just ignored me probably for about 5 - 7 minutes. When I made the appointment via phone, I was told this 5,000 mile service would take 1 - 1 1/2 hours. When I checked in with Tonya, she also said 1 to 1 1/2 hours. The appointment took 2 hours and 15 minutes with zero communication about what was taking so long. When finally finished, I asked Tonya why it took so long. She said “they’re busy back there.” When I asked what exactly they did, she said tire rotation and full inspection. I asked why that took so long, she said the Landcruiser has a skid plate they have to drop down. But when I made the appointment and when I checked in, everyone knew I had the new Landcruiser and no one altered their estimate of 1 to 1 1/2 hours based on a skid plate. I’m all for a thorough and complete service, but I don’t like my time to be taken for granted. I also appreciate customer courtesy and it seems like Tonya could use some coaching on greeting customers in a timely manner. This first impression of McDonald Toyota was not a favorable one. More

by kim71 Verified Customer Verified Customer

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