Tonya Whitaker | Page 2

Retail of parts was no more than $168. Total bill with labor, shop fees, diagnostics, taxes and fee for using my credit card was over $800!!!!!!!!!!!!! $632 above the actual parts cost!!!! Total bill with labor, shop fees, diagnostics, taxes and fee for using my credit card was over $800!!!!!!!!!!!!! $632 above the actual parts cost!!!! $54 for shop fees for what!!! $175 diagnostic fee for attaching a computer and looking at the screen!! I will not be bringing my cars back for any other service unless I absolutely am forced to. More

by wttwphoto Verified Customer Verified Customer

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Quick service. Vehicle was delivered washed and clean. Service tech described all services that were done. Vehicle was delivered washed and clean. Service tech described all services that were done. More

by kd1co Verified Customer Verified Customer

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As always the service was great. My dissatisfication came from toyota or the service department themselves. My 25 Tacoma has 30000 highway. Miles on it. Currently, 15000 miles ago. My dissatisfication came from toyota or the service department themselves. My 25 Tacoma has 30000 highway. Miles on it. Currently, 15000 miles ago. I started noticing a tiny bit of rotor warpage. The weekend before I took it to toyota I was traveling on flat highway through New Mexico, going around a corner, going down a slight incline. And the adaptive cruise control, put the brakes on and my truck shuttered really bad. If it would have been on gravel roads, wet roads or icy roads. I probably would have lost control, so I took it to Toyota. They charged me a $138 to tell me that my rotors were slightly warped. And $500.00 to turn them that mite last 10,000 more miles, they also said my brake pads looked very good. My problem is I was driving down the highway with cruise control on for 6 hours. The brake should not have been hot. The adaptive cruise control has uses the brakes as much or more than I have. Toyota refused to do anything with the rotors at 30000 miles. I do not believe that the rotor should be warped period at this milage. I don't drive in the mountains. I don't pull trailers I simply drive 5000 a month on the highway. I do not ride my brakes or the cruise control would not work.I feel toyota should have stood behind the quality of the rotors that they install on the trucks. More

by JIMHARRY454 Verified Customer Verified Customer

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Tonya was very knowledgeable and a pleasure to work with as was Gaige Tuma the service manager, I was pleased with the whole staff as was Gaige Tuma the service manager, I was pleased with the whole staff More

by JPZEB Verified Customer Verified Customer

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Very friendly helpful communicative and professional, seems well connected to Toyota and following their standards seems well connected to Toyota and following their standards More

by jose.vanegas.p Verified Customer Verified Customer

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Great Professional communication with my advisor. Work done on time and transportation was provided for me. Work done on time and transportation was provided for me. More

by allenbh Verified Customer Verified Customer

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The setbice was good. Tonya was well informed to explain what my highlander needed. I appreciate they washed my car. Tonya was well informed to explain what my highlander needed. I appreciate they washed my car. More

by mstolarczy Verified Customer Verified Customer

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I had a 12:30 appointment for an oil change. I was told my car should be ready be 2. They don’t touch my car until 3 and I didn’t get out of there u til 3:30. I waited 3 hours for a a 30 minute I was told my car should be ready be 2. They don’t touch my car until 3 and I didn’t get out of there u til 3:30. I waited 3 hours for a a 30 minute appointment which was ridiculous. More

by shelby87 Verified Customer Verified Customer

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On time and very nice. Not feeling well but they hurried through for me so I could go home. Really appreciated the. Not feeling well but they hurried through for me so I could go home. Really appreciated the. More

by lee1715 Verified Customer Verified Customer

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I purchased my vehicle here 3 years ago and since day one McDonald Toyota has always provided great customer service. McDonald Toyota has always provided great customer service. More

by jamjones88 Verified Customer Verified Customer

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