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Tori Cassell
Tori Cassell at Southern Team Nissan of New River Valley

Tori Cassell | Page 2

Service Advisor

Southern Team Nissan of New River Valley

2130 N Franklin St
Christiansburg, VA 24073

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of Tori Cassell

June 03, 2026

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Employee Rating

The price gouging! I was told my brake pads and rotors needed changed for 515.00! Took my car to another mechanic my rotors are fine! More

by Rebekahbwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 03, 2026

Southern Team Nissan of New River Valley responded

Rebekah. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 02, 2026

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Employee Rating

Very courteous and good advice We've been with your dealership and service department for over 15 years and we are very pleased with your service More

by SDEHART0
Recommend Dealer
Yes

Other Employees Tagged: Tori

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Jun 03, 2026

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 02, 2026

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Had a appointment for 2 weeks and they questioned me like I was a criminal, I got there at 8:15 and didn't get out till after 11. Said they were busy and didn't have enough technician, Is that my fault?? Onl More

by BAMILK
Recommend Dealer
No

Other Employees Tagged: Tori Cassell

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Jun 03, 2026

Southern Team Nissan of New River Valley responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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