Tori Durr | Page 3

Newton Nissan South does an impressive Jekyll and Hyde to their customers. When you purchase the vehicle they are professional and courteous. But when there is a problem their shady and deceptive practices a their customers. When you purchase the vehicle they are professional and courteous. But when there is a problem their shady and deceptive practices are borderline dealership fraud. We recently purchased a used vehicle from their lot. The vehicle visually and mechanically drove and felt great. I specifically asked the sales rep Tori if there was anything wrong with the vehicle and she stated it was in great working condition. The price was fair and we even purchased an extended warranty to cover any issues we had after the purchase. Within 24hrs and less than 100 miles driven on the vehicle the check engine light had come on. When inspected by a family mechanic it was discovered the vehicle had a blown head gasket. This was only discovered because they had changed the oil prior to the sale but upon inspecting the radiator the coolant was mixed with oil to the top of the cap. This is an estimated $1000-2000 repair. On top of the $3300 extended warranty they sold us does not take effect until after 30 days and 1000 miles have been put on the vehicle. To make matters worse it may not even cover it regardless because the warranty only covers "internally lubricated parts" and gaskets are only covered when "required by a covered part". During this time frame the dealership had contacted us and advised they needed proof of address for the loan to process. When we advised them of the head gasket and also advised them we would not provide the requested information to the bank until we discussed how they wanted to handle this. Sale rep Tori stated she would speak with a manager. Forty five minutes later I received a call from a sales manager who advised they pulled the credit report and submitted it to the bank to push the loan through regardless. To put that into perspective they pulled information we refused to provide them to push a loan to close full well knowing the vehicle had a critical fault. When asked how their professional mechanics that charge $150 an hour to work on vehicles missed a blown head gasket when they changed the oil on this vehicle prior to sale. The sales manager did not have a response only stating they would have just sent it to auction. The only thing he would offer is a 50% discount on their hourly rate to repair it with a 10% markup on parts cost. He stated he would get back with me to see what can be done but has not returned my calls in two days. I contacted the bank and informed them of everything that had happened. I spoke with their regional manager who informed me there is nothing they can do. The dealership was in full control and they cannot get involved. I contacted Nissan Corporate and filed a formal complaint. I am pending their response. I contacted them today to get a quote on how much they would charge to fix it. I was placed on hold by a sales manager who was checking what they could do and the line disconnected. I called back and was transferred to the service department and left a voicemail to call back. I did receive a call back from the service department this gentleman was actually helpful took my contact information and stated he would call back with the quote. But the unsettling part is he seemed very surprised that the sales manager had offered me a 50% discount on labor. I am still waiting for that response. In all this has been a horrible experience. The sad part is I would have purchased another vehicle from them. Because I understand that things happen. But the fact that they went behind our back and pushed the loan through anyway is a disgusting way to treat their customers. You can hide behind the "As is" part of the contract all you want. But just because you can do something doesn't mean it is right. This is pennies for you but the extra expense of this repair is devastating to my household. So take my experience as a warning. Take what they tell you with a grain of salt and demand they provide you some warranty of their own before any sale they offer. As it stands right now this one star rating is very well earned for them. If they for some reason have a change of heart and decide to go good for this I'll update it. More

Report | Print

Very friendly and helped me find the car I wanted. This is my second lease from this dealership. I am very satisfied with service and sales and highly recommend. is my second lease from this dealership. I am very satisfied with service and sales and highly recommend. More

Report | Print

Had a Great experience going to buy a car. I ended up purchasing a Versa Kicks. There was no pressure at all, we enjoyed trying out a few cars. We had a Excellent Sales Girl named Tory. And want to reco purchasing a Versa Kicks. There was no pressure at all, we enjoyed trying out a few cars. We had a Excellent Sales Girl named Tory. And want to recommend any one looking for a car, ask for her,she explained everything about the car and was very pleasant, made you feel very comfortable during the process. Now for the rest of the Staff, the financing department was smooth, all the General man angers are Great! If your looking to buy a car, Nissan is the Best! Love our Car. Thank you Nissan!❤️ More

Report | Print

Christopher was great and everyone he asked to help were great too! Unbelievable!!!! Everyone knew their job and all of them were no pushovers! Great service! great too! Unbelievable!!!! Everyone knew their job and all of them were no pushovers! Great service! More

Report | Print

Tori was amazing to us! All questions were answered and she was as excited to get me in a brand new car as I was! Be sure to ask for Tori! Thanks ChRisty O’Neal she was as excited to get me in a brand new car as I was! Be sure to ask for Tori! Thanks ChRisty O’Neal More

Report | Print

Lovely experience got in a new car that I loved they worked with me very grateful. People were nice met me with my needs helped any and every way they could worked with me very grateful. People were nice met me with my needs helped any and every way they could More

Report | Print

Not My First Rodeo I have been dealing with Newton Nissan for several years, have purchased six vehicles from them for various members of my family, and have never had a I have been dealing with Newton Nissan for several years, have purchased six vehicles from them for various members of my family, and have never had a bad experience with them. I drive extra miles to reach them because they are top-notch people to work with, both in sales and service. More

Report | Print

Chris was very helpful and very nice he explained everything in detail I was so surprised at how everyone was so nice and very professional and helped me out so much and got me into a new car with p everything in detail I was so surprised at how everyone was so nice and very professional and helped me out so much and got me into a new car with payments that I can afford. Thank you so much Chris and Newton Nissan you guys are so awesome. More

Report | Print

I would recommend Newton Nissan South to anyone looking to buy a new Nissan. Tori is very knowledgeable, answered all our questions, and works hard to find the car you want. This is a very nice and no pre to buy a new Nissan. Tori is very knowledgeable, answered all our questions, and works hard to find the car you want. This is a very nice and no pressure dealership. I look forward to visiting in the future. Thank you! Chris Range More

Report | Print

Tori was wonderful to work with. She went out of her way to make our experience with Nissan top notch. Will definitely do business with them again. Thank you for a great experience and we love our Murano!!! to make our experience with Nissan top notch. Will definitely do business with them again. Thank you for a great experience and we love our Murano!!!! More

Report | Print