Tori Krupiak | Page 12

Everyone was polite and friendly. My only issue was how long it took them to service my car. I waited about 3 hrs to tell me they couldn’t help me because they didn’t have the parts they needed for service long it took them to service my car. I waited about 3 hrs to tell me they couldn’t help me because they didn’t have the parts they needed for service I scheduled to have done. More

by julie.wilkin Verified Customer Verified Customer

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oil change was good nice and smooth no problems with the car everything is green and also the car is highly recommended to drive anyone that wants to buy one. car everything is green and also the car is highly recommended to drive anyone that wants to buy one. More

by DEVANTERACING95 Verified Customer Verified Customer

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8:00 appt. took 3 hrs. It took 3 days to get the appt. They use to wash the car, not this time. This Genesis 80 is an expensive car. Felt like I brought in a junk car. Maybe it was because I purchased They use to wash the car, not this time. This Genesis 80 is an expensive car. Felt like I brought in a junk car. Maybe it was because I purchased at another dealer. But, Brandon had none at the time. Crown is an hour away, but probably would have been better. I don’t expect red carpet treatment but this was a bad experience. More

by SJCOOP10 Verified Customer Verified Customer

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Long wait time you should not have to wait 1.5 hours for an oil change after making appointment. make less appointments on the day if needed. an oil change after making appointment. make less appointments on the day if needed. More

by JTMCCAGH Verified Customer Verified Customer

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Clearly they do not know what they are doing. Worst experience ever, I spent over $2,000 and multiple visits to still have the same problem. They stole all my change from the middle of my car and custo experience ever, I spent over $2,000 and multiple visits to still have the same problem. They stole all my change from the middle of my car and customer service was even worst. More

by DESTINYWDARD Verified Customer Verified Customer

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Everything when very smooth the workers were very nice it was excellent. The wait was not long and everything was clean. I love that a video was shown so I could my card was excellent. The wait was not long and everything was clean. I love that a video was shown so I could my card More

by OSANTIAGO296 Verified Customer Verified Customer

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No mask is what my first impression was yesterday. As No mask is what my first impression was yesterday. As far as I’m concerned no mask no customer And she seemed put out that I asked no I insisted th No mask is what my first impression was yesterday. As far as I’m concerned no mask no customer And she seemed put out that I asked no I insisted that she put her mask on and stay at least 6 feet from me More

by HAROLDATCUDDY Verified Customer Verified Customer

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Thank you Tori! You were extremely informative on my vehicles and got everything done on what service I needed on them. I appreciate your time! vehicles and got everything done on what service I needed on them. I appreciate your time! More

by MT.PLEASANT_CHAD Verified Customer Verified Customer

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I took my car (Hyundai Sonata) into Hyundai on November 27, 2020 stating that there was a noise that was in the right passenger wheel that I had taken previously for the same thing back in June. I was info 27, 2020 stating that there was a noise that was in the right passenger wheel that I had taken previously for the same thing back in June. I was informed that it was my upper control arm. Tori ( service advisor) requested my warranty contact information so she may contact them to verify if it would be covered under my warranty at the initial time it was brought in for the noise in the wheel. I informed Tori that the warranty expired on July 2, 2020 but she advised that she would call. I finally hear from Tori stating that she contacting the warranty company and they advised that it was expired (which she already knew that) and if it had been a month later they may have covered it. What comes out her mouth next just blew me to the back of my house. Tori quoted "that there was nothing that they could do for me" and I quoted to myself there was nothing that I could do for her but give her some rude behavior and that is exactly what she got. After I was giving Tori the BUSINESS she finally put the service manager (Jacin) on the phone and at first he and I had a rocky start in the beginning but we managed to come to an agreement regarding my car. Jacin apologized for Tori's unprofessionalism and poor customer service. I appreciated everything that Jacin and Manny did to help me get my car serviced and to make sure that it was done correctly. I was pleased with the service I received. Thank you, Thank you, Thank you!!! I hope you all had a wonderful New Year and keep up the valuable service you all provide, Jacin(Service Manager), Manny (foreman) and Mario (Advisor) you guys are the best. I apologize for the doing the survey late but have been working a lot. But in my heart I had to let everyone know how grateful and satisfied with the service I received. More

by kns73 Verified Customer Verified Customer

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I felt like I was being scammed by the mechanic. I went to Brandon Hyundai to have the low beam headlight bulbs replaced on my 2012 Hyundai Genesis Coupe with a pair of aftermarket bulbs I had purchased on to Brandon Hyundai to have the low beam headlight bulbs replaced on my 2012 Hyundai Genesis Coupe with a pair of aftermarket bulbs I had purchased online. I went into the service center expecting the service to cost $25 because I had just gone to Hyundai of Wesley Chapel the week prior for the same job and that's what I was quoted. I did not have the bulbs replaced then because the bulbs I had originally ordered did not fit my car. After ordering the correct bulbs, I decided to have them installed at Brandon Hyundai because it is much closer to where I live and I can take the toll to get there quicker. For the same job, the mechanic quoted me for $250! After I told him that Hyundai of Wesley Chapel offered to replace the headlights with the manufacturer's headlights for $60, he quickly agreed to do it for the same price as if he was doing me a favor. How do you go from $250 to $60 within a couple of minutes?! What a scam! He gives honest mechanics a bad name. I'll avoid Brandon Hyundai at all costs if possible. On a different note, Tori Krupiak did a good job at relaying the information between the mechanic and myself. I can't fault her for anything wrong with my service that day. More

by adventurouspa Verified Customer Verified Customer

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