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Tori Krupiak
214 Reviews
214 Reviews
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214 Reviews of Tori Krupiak
January 02, 2021
I feel full confident about Brandon Hyundai. This is my third vehicle and the crew is very helpful to explain about the service. This time my appointment was to pick up the car at home. It was ok.The guy v third vehicle and the crew is very helpful to explain about the service. This time my appointment was to pick up the car at home. It was ok.The guy valet on time. Tori, my advisor made a video record of the inspection and what it needed. I am happy for the service. in addition no risk at all.! More
by JuanCash
Verified CustomerOther Employees Tagged: Mario Otero, Kegan Mayers
December 19, 2020
Each time that I bring my car to get serviced at this dealership I always have a problem! No one notates anything each time I come here to know exactly what the problem is dealership I always have a problem! No one notates anything each time I come here to know exactly what the problem is More
by GRIFFINASSYRIA
December 18, 2020
Waited to long for a scheduled service (oil change). Also the service department had a hard time replacing my windshield wipers. Price for service was to high and for the second time now, no car wash was per the service department had a hard time replacing my windshield wipers. Price for service was to high and for the second time now, no car wash was performed? More
by RFURTH
December 07, 2020
On June 13, 2020 I took my car to Hyundai due to a previous issue that was failed to be discussed. I was advised that my power steerling sending hose was starting to leak and was advised to keep an ey previous issue that was failed to be discussed. I was advised that my power steerling sending hose was starting to leak and was advised to keep an eye on it. Which if the power steering hose was leaking it would need to be repaired. I am not a mechanic so therefore I would have no idea what I am looking at. I take my car in for repairs and was advised that the rack and pinion was leaking. Pump return hose has blockage and split hold and reservoir also need to be replaced due to debris build up. According to my previous inspection it states that an inspection was performed. If an inspection was performed why did I not know about the additional things that needed to repaired because the power steering leak? My invoice also state there was a multi-point inspection performed. I do not believe that because I know for a fact that my windshield wipers need to be replaced and no one has advised me of that. My car was kept for 5 days which I had to take an uber to another city where I work which is over 20 miles one way or ask for a ride. My car was kept for 5 days and they did not even offer to give me a loaner until my vehicle was repaired. There were not check for recalls performed on my vehicle but it was not indicated on my invoice. I was even charged for another alignment that was done the week before. If they knew that my power steering was needing repaired they should have advised that when you receive service on your power steering you will need an alignment. Instead nothing was communicated to me regarding the alignment I was just charged for it. It was almost like getting tackled in left field unexpectedly. I was explaining to the service advisor (Tori) that I had already paid for an alignment and I should not have to pay for another one. She placed me on hold and she comes back and say she can give me 5 free oil changes but that was all that could be done. When I got to the service department I requested to speak with the Service manger (Jacin) and yes he refunded the charges for the alignment however, he took back the 5 oil changes then he has the nerve to say "Do I get my 5 star rating"? What he has failed to understand you have to earn a 5 star rating and the only way that can happen is that you provide good customer service, do not indicate things on a customer invoice that never took place, take back the 5 oil changes and if a vehicle inspection was conducted why all the additional things were not seen at that time. If I may say this service department is by far the worse Hyundai service department I have every had dealing with. They are not concerned about the customer they are only concerned about getting money and receiving a 5 star rating when they have not earned it. I gave a 1 star because that was the lowest to give but actually in reality they deserve a 0 star. I am going to revise my stars because Jacin (service manager) and I discussed this situation and he did make it right!! More
by kns73
Other Employees Tagged: Jacin Hodgeland
November 23, 2020
Tremendous service. Had a newly installed A/C compressor fail. It was under warranty so got a new one. They installed it quickly and I was out of there. Thanks again. fail. It was under warranty so got a new one. They installed it quickly and I was out of there. Thanks again. More
by PSPES111
November 22, 2020
waited 4 hrs to have relatively minor work performed in the service dept and that was with having the first appointment of the day on Saturday. Prices were too high and service was not so great either. the service dept and that was with having the first appointment of the day on Saturday. Prices were too high and service was not so great either. More
by GINO.DIGRAZIA
November 22, 2020
Good people but horrible amenities. Very very old building in which maintaining social distancing is impossible. I would seek a newer facility that matches the genesis promise. building in which maintaining social distancing is impossible. I would seek a newer facility that matches the genesis promise. More
by OREN.MILSTEIN
Other Employees Tagged: Harold De La Cruz
Dealership Inventory (621 Vehicles)
2024 Mitsubishi Outlander Sport
used
Alloy Silver Metallic exterior
Automatic
Four-wheel Drive
