Torrey Lunn

My new 370Z Bryan was easy to work with and at the Margate store which is closer to my house tahn WPB, Marcial Ferreira went above and beyond to locate my 2nd key Bryan was easy to work with and at the Margate store which is closer to my house tahn WPB, Marcial Ferreira went above and beyond to locate my 2nd key. Thank You, Thank You, Thank You!!!! More

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Best car buying experience ever!! Can’t begin to explain how fantastic this dealership is! Beautiful lot, car for every price point, excellent customer service. Please, check them out Can’t begin to explain how fantastic this dealership is! Beautiful lot, car for every price point, excellent customer service. Please, check them out 1st! More

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Great experience Great place to purchase a used car. Friendly and courteous staff without the salesman haggle. Jay was very straight forward and professional, really g Great place to purchase a used car. Friendly and courteous staff without the salesman haggle. Jay was very straight forward and professional, really good guy. More

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Exceptional , is the best word I can use to describe the attention and level of professionalism we received from our sales rep, Jay and the rest of the team. Afte , is the best word I can use to describe the attention and level of professionalism we received from our sales rep, Jay and the rest of the team. After driving 3 hours from Tampa to pick up our new BMW X5, I was prepared to deal with a "used car salesman" and even a bit skeptical of our experience without seeing the car in person. Surprisingly, we received top of the line service and our car buying experience was one of the best transactions I've ever made. I recommend FL Fine Cars to everyone interested in purchasing a quality car. We will definitely be back. More

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Beyond exceptional There honestly is nothing negative to say about the experience I've had at the West Palm location. From start to finish the staff was extremely tentat There honestly is nothing negative to say about the experience I've had at the West Palm location. From start to finish the staff was extremely tentative on everything. Very helpful and friendly. Peter who is the assistant sales manager is the one who helped me and he went so far as to introduce me to his GSM Tori. Both of them were very engenic and both went out of their way. Even Mohamid in finance jump through loops to get me financed in my new BMW. I can't leave out Nelson who did the insurance. He saved my mom and I almost $100 a month by switching our insurance and getting us the best plan for our budget. The whole crew there is fantastic. And their selection of cars is like no other. More

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Very knowledgeable The dealership was friendly from the moment we arrived on the lot. There was no hassle, just a professional tour of the low price luxury cars. Enjoye The dealership was friendly from the moment we arrived on the lot. There was no hassle, just a professional tour of the low price luxury cars. Enjoyed working with Jeffery. More

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Worst car buying experience. STAY CLEAR! I have been through the worst car buying experience at Florida Fine Cars in West Palm, FL. I drove 175 miles to this dealership and they were aware. I have been through the worst car buying experience at Florida Fine Cars in West Palm, FL. I drove 175 miles to this dealership and they were aware. I purchased what I thought was a great deal in a 2013 Fiat 500 Abarth on 4/8/17 for my son’s graduation present. It has been a nightmare, in every aspect. The only honest employee was Candice, the receptionist. She let me know there was an accident on the Carfax, but my Sales Associate Louis Obregon acted as though he was unaware of it. The car was on the lot for over six months, so I believe they were aware of all the issues as stated below. As my son and I looked over the car with Rafael Espaillat, General Manager, I asked him about the accident. He said this car was thoroughly checked over by Fiat, so it will be safe and should not have any issues. I frankly would NEVER have driven to West Palm for a car that was in an accident or with only one key. The night we drove it home, the passenger side headlight was burnt out, an obvious safety issue. When we got home, the driver’s side window came off track and it almost fell out. I had it checked out at a trustworthy garage and they found the window regulator is broken and it will cost about $200 to replace. The service light came on and found it needed an oil change, full synthetic costing normally $50 but got a discounted price of $35, thankfully. We had two light bulbs to replace for a total of $64, since the other headlight burnt out, also. When we picked up the car I was told there was only one key for the car. I was reluctant because I would be turning this over to my son and I found that a replacement key and FOB for this car would cost upwards of $200 plus, from Fiat. We hadn’t had the car a full two days yet and we are at over $500. Evan Moss, Finance Manager, had me at the Dealership for hours and he incorrectly submitted my paperwork. I had been preapproved through SCCU and made him aware. He wanted to pull my credit to get a better rate. Evan grew impatient with the process and said they would provide me a courtesy contract. The so called courtesy contract had an approximately 6.9% APR attached to it when I had qualified for a 4.19% preapproval through SCCU. I called Evan on Monday and he reassured me the original preapproval would be honored. I came to find out Evan had ignored my preapproval and went directly to SCCU and I am now locked into a $209/ month payment instead of $197. Evan did not amend the payment that would be about $197/ month. Ridiculous and unscrupulous! I have called daily to get Rafael or anyone to respond, to no avail. Every time I call they were in meetings or not in. Four days after buying the car and threatening further action, they put Torrey Lund, Sales Manager on the phone. He listened to my issues and said he understood why I was frustrated. He stated he would contact me when they were in agreement of what would be done. Since then the door lock was found to not function, but thankfully my son and fixed it. Inside the door that has the broken window regulator, the lever was disconnected. This verifies someone from their dealership was inside that door and was trying to fix this regulator prior to us buying it. I have called and emailed Torey and Raphael since with no return call. I will be calling Amir Azarpad, President of Florida Fine cars since the Managers had failed me. Anyone looking to purchase from them in the future, STAY CLEAR! More

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Excellent customer service! Service overall was satisfying. Employees were attentive! The vehicles were well kept,low mileage and variety of choices!..We felt very appreciated,we Service overall was satisfying. Employees were attentive! The vehicles were well kept,low mileage and variety of choices!..We felt very appreciated,welcomed and wanted! More

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Excellent service Michael was helpful from beginning to end. He got us a good deal and was making sure everything went smooth until we left. We will be buying from him Michael was helpful from beginning to end. He got us a good deal and was making sure everything went smooth until we left. We will be buying from him again. Good prices and good financing. More

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Car Purcase Experience Reviewed pricing online and was skeptical. Visited dealership and it was an excellent experience! Maryam was a great salesperson to work with and t Reviewed pricing online and was skeptical. Visited dealership and it was an excellent experience! Maryam was a great salesperson to work with and they were fair with my trade in. Purchased vehicle and great price. Would definitely recommend them More

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