Toyota of Hollywood Service Department

Poor customer service and attention to specific customer request. Long wait times and services not performed as requested. Complimentary car wash a disaster. request. Long wait times and services not performed as requested. Complimentary car wash a disaster. More

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Toyota of Hollywood makes the auto buying experience very easy. Their employees are really friendly, professional, and made me feel welcomed. Overall, the best auto buying experience. easy. Their employees are really friendly, professional, and made me feel welcomed. Overall, the best auto buying experience. More

by AMBDAISIES117 Verified Customer Verified Customer

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I would give a lower rating if I could. Toyota of Hollywood advertised the interior and exterior colors I wanted along with many options I really wanted. I was told over the phone the car w Toyota of Hollywood advertised the interior and exterior colors I wanted along with many options I really wanted. I was told over the phone the car was not at the dealership but I could come in and give a deposit. When we arrived we were met by Eduardo and told the vehicle was a month out but you had others we could look at. When I expressed no interest in what you had, I was told the vehicle I wanted was sold. I was then told you could get another in approximately two weeks. I put down $500. When the vehicle did come in - a month later - it just happened to have the same VIN as the one advertised on your website -the car I was told was no longer available. It did not have the digital rear view mirror or panoramic roof or paint protection that were supposed to be included. These options were all listed on your website and on the paperwork given to me by your sales person. The VIN is also on the paperwork. While waiting for the vehicle to come in the parts department was advertising a 20% discount. I told Eduardo there were several things I would like to purchase and I gave him a list. He told me he would check with parts. He got back to me and advised that the discount only applied with installation. I said that would be fine. After the 20% off ended Eduardo advised me I needed to come in before the sale ended and pay in person. I would have been happy to do so had I been informed. Also, your trade-in value offer on the website is a total scam. I was offered roughly 2/3 of what your website said you would give. I was told the offer did not come from Toyota of Hollywood even though the offer came from your website with a check preprinted Toyota of Hollywood on it. I chose to not accept your scam offer and not trade in my car. After the trade ordeal, I really just wanted to leave. It was not until I got home that I realized that the mirror was not digital. I went back to look at the paperwork to make sure it said digital mirror and realized the moon roof was supposed to be a panoramic roof. I contacted Eduardo and he said I should come back and he would check out the mirror. He could not tell from the picture I sent whether the mirror was digital or not. I am now waiting for the refund for the roof and mirror. When I asked about the paint protection I was told the car doesn’t have it and we were not charged for paint protection even though the original paperwork shows paint protection included in the price we agreed to pay for the car. I will not be back to give Toyota of Hollywood any future business. I would not recommend your dealership to anyone. My buying experience was horrible. The car is nice and does have most of what I wanted. Not a great way to feel about spending $50000.00 Steve More

by s.price Verified Customer Verified Customer

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Gracias a Joel el mejor junto a sleman muy buenos me ayudaron mucho en adquirir un vehículo con tasa de interés baja y el carro de mis sueños . ayudaron mucho en adquirir un vehículo con tasa de interés baja y el carro de mis sueños . More

by KHALEDSAFI2080 Verified Customer Verified Customer

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I got excellent service and advice from Prince as always. The process was easy and I got my new lease car faster than anticipated. Financing and insurance agents were really good too. The process was easy and I got my new lease car faster than anticipated. Financing and insurance agents were really good too. More

by IGGY0 Verified Customer Verified Customer

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Los atención fue muy buena , todo muy profesional , la gente con buena disposición para el cliente gente con buena disposición para el cliente More

by DORISAURORA.NUNEZ Verified Customer Verified Customer

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Some employees are unprofessional on how they treat the customer. Costumer service should be improved. customer. Costumer service should be improved. More

by hpierre.pierre Verified Customer Verified Customer

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The service attitude is very good, the waiting room environment is good, there is music, cakes, drinks, etc. environment is good, there is music, cakes, drinks, etc. More

by REEDCHEN999 Verified Customer Verified Customer

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The issue that I raised during the service was not completely resolve despite waiting for almost 5hours. completely resolve despite waiting for almost 5hours. More

by calahatian3556 Verified Customer Verified Customer

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Excelente service friendly great atmosphere. Fast service. Great service people. Great location.Entertainment and snacks Fast service. Great service people. Great location.Entertainment and snacks More

by jmdelgallego Verified Customer Verified Customer

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